Max Meneou Email & Phone Number

Romeoville, Illinois, United States

Chicago, Illinois, United States

- Taking direct responsibility to resolve priority, complex, ad hoc requests, or unusually time-consuming cases.- Provide direct support and resources to reduce critical backlogs of cases.- Oversight of daily case progress and day-to-day operations within the team.- Completion of day-to-day casework as per the CX Technical Implementation Coordinator role. - Offers insight and feedback to line manager on day-to-day practices, issues, or improvements that can be made from an Implementation consultation level.- Process training for new and current hires.

Chicago, Illinois, United States

- Managed live tracking expectations of multiple customer accounts.- Led a companywide mobile application pilot with dedicated carriers and gathered data/feedback. - Established a knowledge base for a new operations department.- Analyzed reports and presented data to the software development team with the intent to correct internal errors.- Communicated professionally with external organizations to correct technological errors.- Trained team members on proper troubleshooting methods and companywide SOPs.- Participated in weekly account review meetings.

Indiana, United States

- Created posts and graphics for sponsored athletes, sales, information, etc.- Promoted Twitter profile to boost website traffic.- Analyzed Twitter data to try and gain new followers.- Researched information about company products to provide customers with credible information.

Indiana, United States

- Worked with the District Manager of Speedway's 168th District to oversee the operations of 13 stores daily in the Northwest Indiana region.- Performed audits of store compliance to corporate standards.- Examined profit/loss statements with DM and worked to correct problems and investigate sources of loss.- Counted tobacco variances and examined overages/shortages in tobacco supply.- Conversed with supply distributors to learn about delivery issues with distributors.- Completed multiple store and cooler resets based on marketing department requests.- Assisted store management with team relationships, store functions, customer issues, etc.- Disciplined team members that were not in compliance with company expectations.