Max Ramsey Email & Phone Number

Broken Arrow, OK, US

United States

Telecommunications | Optical Transport Network | TDM | TL1 | Wavelength Division Multiplexing | Troubleshooting | Provisioning | Network Design | Network Engineering | Customer Management | Conflict Resolution | Training | Project ManagerExtensive knowledge in all of the following devices:DWDM:Infinera DTN/DTN-X, Adva R7, Movaz, Nokia 1830, Ciena NGO.

Tulsa, Oklahoma, United States

• Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise.
• The primary function is to perform escalated network repair, execute tactical projects, and own overall network troubleshooting once alerted by the NOC of such events.
• Responsible for resolving application and network problems.
• Perform critical function within the network repair process and can ultimately impact the NOC’s ability to meet Network Availability and Restoration commitments made to customers.
• Responsible for projects that require greater attention to detail and management from a more advanced technical resource
• Understand all network technologies, designs and product offerings in order to troubleshoot and analyze complex network designs/issues and provides short/long term resolution plans.

Tulsa, Oklahoma, United States

• Responsible for applying in-depth knowledge of the network and networking protocols along with excellent communication skills in order to perform in-depth troubleshooting of all issues that arise.
• Responsible for troubleshooting, managing and correcting customer service issues.
• Monitors network and customer facing resources for impairment and out of service conditions and alerting the NOC.
• Provide technical assistance and guidance to fellow peers and management.

Tulsa, Oklahoma, United States

• Responsible for building the transport backbone for IP and Voice services
• Works with deadlines and escalations efficiently and timely
• Provide assistance to circuit designers and planners for more effective alternatives to improve network performance
• Oversee and responsible for many large projects for major televised events such as the Olympics, Super Bowls, professional and collegiate sporting events, etc.
• Work in conjunction with Customer Service Managers and directly with customers to provide a 100% customer satisfaction service

Tulsa, Oklahoma, United States

• Frontline support for customers and vendors
• Managing a ticket queue effectively and efficiently
• Multitasking phone calls for new support tickets while actively working customer trouble
• Providing peers with my knowledge and listening to the knowledge they share