Paige Hulse Email & Phone Number

Chicago, IL, US

• Participated in planning, programs, and systems to develop, improve, and document reporting methods to drive performance improvement.
• Acted as a liaison/advocate on specific projects and programs with other work areas.
• Lead implementation of tactical plans in support of strategic initiatives.
• Accountable for the achievement of operational goals

Greater Chicago Area

• Actively managed all service activation elements of customer new install and change orders from order entry through service “turn up.”
• Communicated order status in a timely manner to customers via conference call, email and phone calls.
• Owned and created service delivery and service management performance review presentations.
• Responsible for effective and proactive pre-sales engagement which includes product compliance, ensuring factory supportability and solutions definitions.
• Developed and updated job aides / documentation / SOPs utilized by multiple teams to streamline processes.
• Collaborated with IT for initiatives development and deployments as SME (Subject Manner Expert)

Greater Chicago Area

• Point of Contact as a SME (Subject Matter Expert) for clients and internal stakeholders
• Collaborated with IT for initiative development and deployments
• Responsibilities as a Change Management Specialist III

Greater Atlanta Area

• Developed and updated job aides utilized by multiple teams
• Managed and delegated incoming workload for team
• Performed QA and reviews of colleagues
• Responsibilities as a Change Management Specialist II

Atlanta, GA

• Assisted with on-boarding and training processes of incoming new teammates
• Responsibilities as a Change Management Specialist I

Atlanta, GA

• Communicated proficiently and effectively to both external customers and internal staff to help understand future impacting events and any inquires associated
• Processed and notified customers of upcoming impacts to their services due to planned maintenance
• Reviewed scope of future scheduled maintenance(s) to help communicate and deliver a clear, accurate, and concise message to the customer.

Lawrenceville, GA

• Prospected and sold sales for season tickets, partial plans, and group outings
• Supervised and scheduled interns and game-day staff for both non-game day and game day operations
• Recruited, interviewed, and trained interns and game day staff
• Actively assisted marketing department with promotions and off-site activities
• Planned and executed variety of off season and season events
• Completed daily and event financials

Rome, GA

• Assisted the suite director in pre-game preparations.
• Accountable for all media notes and post-game press releases daily
• Participated in game day stadium operations
• Worked with sales representatives to satisfy group outings

Peoria, Illinois Area

• Assisted in season, group, and individual ticket sales
• Participated in seeking and prospecting sponsorship opportunities for businesses in the Metro-Peoria area
• Planning the execution of game day preparation and operations

Peoria, Illinois Area

• Co-Managed and scheduled a part time staff of twenty-one during the season
• Worked with account executives to ensure delivery and fulfillment of all types of tickets, including season tickets, mini plans, group tickets, individual game/concert/event tickets and charitable donations
• Responsible for the daily operations of the box office and ticketing system, TicketReturn