Max Reed Email & Phone Number

Portland, Oregon Metropolitan Area

It was the staff’s responsibility to facilitate a safe and welcoming shelter environment for people experiencing homelessness. This often meant de-escalating tense situations, and working with management to keep clients within property, behavioral, and attendance expectations. As a team, we built procedures to identify both problems and solutions in a case by case situation, working across departments with effective communication. The agency used a HUD (Housing and Urban Development) software program to organize shelter bed lists and track client activity.

Shift supervisor at Transition Projects: managing a crew of five to seven employees and 120 clients. My responsibilities were on-boarding new staff and clients, resolving conflicts and issues within the shelter, team building, processing intakes, managing rotations, training and managing the workforce, scheduling, fulfilling administrative and policy initiatives from senior leadership, building relationships with community members and volunteer organizations, creating plans for tracking progress and accountability, and working collectively, collaboratively, and consciously with the 25 other managers in the agency.