• Worked as part of a collaborative management team • Supervised all shift operations involved in providing services throughout a 24/7 operation, in accordance with divisional policies and procedures and applicable legislation.• Provided day-to-day supervision to assigned staff, ensuring effective service delivery, customer service excellence, continuous learning, while encouraging innovation, evaluating performance. • Supported staff development through motivation and training.• Facilitated coordinated Housing First case management services for individuals and families to assist them in achieving housing stability.• Gathered and maintain statistical data and other information on programs for reports, forecast needs and monitor policy and program activities, recommend options and implement changes to improve operational performance and service delivery.• Managed labour relations will be an integral part of this role, including hearing grievances, along with monitoring program operations, and providing leadership in service planning and program policy development that incorporates identified needs with input from clients and community agencies.

• Deliver objective client-centered service users in Toronto• Develop, promote, implement and facilitate creative programs that help • Manage assigned projects within approved budget limitations• Conduct research into assigned area to fulfill curriculum obligations • Working with clients that draw ODSP and OW and coordinate with their Case Workers • Assessing clients eligibility for hostel services which includes collecting documentation, verifying ID, running social assistance checks and interviewing clients• De-escalating conflicts between clients, or clients and staff by utilizing problem and crisis intervention techniques, and appropriate documentation• Determining individual client needs and dispense appropriate services • Working in an automated environment proficiently using computer skills to access and update client information while maintaining confidentiality• Providing clients with referrals to other community based agencies and services• De-escalating crisis situations and resolve conflict situations including client complaint s/disputes• Liaising with local law enforcement, emergency services and local community stake holders

• Branding , Marketing and Advertising products and services • Social Media Networking and Public Communication • Recording, Engineering and Production of musical work• Bookkeeping, purchasing and grant writing

 Provides a safe and secure environment in which case management to assist homeless youth to independent living is implemented  Provides direct care and supervision to the residents for the day-to-day operation and maintenance of the shelter Provides culturally sensitive services including intakes, assessments, one on one and group facilitation, advocacy, referrals and discharges.  Provides crisis intervention services to clients using strength based solution focused approach to present and implement solutions.  Ensures relevant documentation and data collection in an automated environment. Works with an anti-oppressive approach with clientele Successful in initiating and maintaining strong interpersonal relations

• Delegating daily tasks to deliver objective• Ensuring shifts are accurate and are filled• Completing reports, case notes, logs and files updates• Guaranteeing effective service by implementing and tracking clients’ self-determined goals• Participating in the development and implementation of skill-based programs; creative, educational; social and life• Leading a staff team of up to10 in providing services to 9 individuals • Contributing and participating in regular management strategy meetings

 Determines eligibility for admittance and/or provides clear information regarding admittance to program services  Provides case management through an anti-oppressive framework Provides relevant community resources  Provides training that aid in making the clientele employable in their community