Max Smith Email & Phone Number

Tucson, AZ, US

Colchester, Vermont, US

Scottsdale, Arizona, US

-Writing requirements across multiple teams and products to build out features and new functionality to better serve our client base- working collaboratively creating new product designs for future releases that will meet market gaps- supporting and troubleshooting existing products and acting as level 2 support.- Leading development on a next generation.

UK, Europe, North America And India, GB

Managed customer relationships throughout the course of development to gather and understand customer requirements.Tracked 1000+ customer requirements to internal requirements using Polarion ALM system and TFS.

UK, Europe, North America And India, GB

• Developed and executed test plans against multiple desktop software and web applications to ensure they are of highest quality
• Conducted focus groups with clients to gather requirements and feedback on new product features
• Kept the Executive team and clients up to date on new product features through multiple presentations and demos
• Addressed concerns and communicated time lines with multiple departments to complete delivery of product to clients on schedule
• Led training sessions with internal teams and new clients to expedite the understanding of our products

Tucson, AZ, US

• Train and mentor new employees on policy and procedure; determine staffing levels and schedules
• Coordinate and supervise the execution of functions and ensure clients specifications are met
• Act as liaison between all parties associated with executing event including client and department managers
• Determine logistics and execution of event, ensuring timetable and smooth transition
• Assess and resolve any problems that arise quickly and efficiently
• Review and provide input and feedback on events; improve and plan for future functions

Tucson, AZ, US

• Collaborate with multiple servers to ensure high end cliental needs are met or exceeded
• Administer high quality service in high paced environment
• Manage time to ensure event runs smoothly
• Communicate effectively with servers, managers, and kitchen staff to achieve desired timetable

Phoenix, Arizona, US

• Developed, tested, implemented, and supported frontend and backend Microsoft Access database to department of 100+ Managers
• Created four tools that will reduce the Managers Resource Planning process time by about 2700 hours annually
• Led training sessions with 100 + Managers to instruct and gather feedback on newly created tools
• Troubleshot issues and led support teams on new tools to ensure a smooth transition from the old system
• Enhanced old processes by automating Excel Workbook through VBA macros in order to save TPM department 538 hours annually
• Coordinated with multiple business units to ensure project deadlines were met