Max Stepanov Email & Phone Number

Remote

As a T2 support and onboarding specialist at the flagship ModSquad project, I ensure top-notch customer service and satisfaction and personnel training:- Deliver exceptional customer service via email and chat, fostering clear communication.- Enhance client retention through effective complaint resolution and solutions implementation.- Maintain up-to-date product expertise to provide informed customer recommendations.- Lead comprehensive training sessions for new team members, supporting their skill development.- Mentor newcomers to ensure seamless integration into the team.- Actively participate in training and shadowing sessions to continuously refine skills and knowledge.

- Contributed to employee training and cross-training initiatives.- Improved data entry efficiency through process optimization and automation.- Effectively communicated with logistics teams regarding delivery updates.- Implemented quality control measures to ensure accuracy and completeness of data entry.- Developed and maintained documentation for data entry procedures and best practices.

Chișinău, Moldova

- Improved team efficiency through collaboration and issue resolution.- Enhanced customer retention and referrals through exceptional service.- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.- Implemented strategies to address customer concerns and minimize escalations.- Participated in ongoing training sessions to enhance product knowledge and service skills.

Bachelor'S Degree, Marketing

Bachelor'S Degree, Business Administration, Tourism And Services