Max Tan Email & Phone Number

• Launch and manage Amazon Seller Central account, achieving impressive gross revenue exceeding $20M.• Establish Amazon FBM and FBA operations from the ground up, meticulously setting up processes for efficient internal company structures handling sales, shipping, returns, and customer support.• Develop and implement strategies to optimize performance across various marketplaces, including Canada, Mexico, and the USA.• Collaborate closely with our EDI team to configure inventory and shipping settings, ensuring a flawless fulfillment process.• Monitor inventory levels and orchestrate timely reordering to maintain optimal stock levels on the Amazon platform.• Foster collaboration and support across teams to drive overall performance improvement.• Execute content optimizations, data collection, variations, new item setup, flat files, image uploads, A+ content creation, Amazon posts, account audits, and comprehensive reporting.

Port Washington, Ny

• Develop, coordinate and authorize with overseas team to achieve tight project timeline• Collaborate with UL to track project development process in order to bring quality product to market • Communicate and coordinate task with vendor, manufacturer and internal team to meet the market needs• Coordinate with 3rd party iOS and Android developer to launch company first Smart Fan App• Continuously test and debug APP with internal and external developers to improve quality of usage• Schedule and coordinate with firmware and software developers• Work closely with customer service and tech specialist to assist clients with any requests• Became the "Go-To" person for all Modern Forms & WAC Fans and App questions

Port Washington, Ny

• Create lighting layout with specific customer request and budget• Work closely with software developer for Modern Forms App.• Filling in as interim test engineer to debug and test IOS and Android app• Provide extensive hands-on training and app walkthrough• Assist tech team with advanced technical issue• Provide test result for oversea vendor and China team

Port Washington, Ny

• Research commercial construction project leads from CMD group software to target larger lighting projects for our sales rep• Filter and breakdown information for outside sales rep with lighting layout blueprint• Understanding of competitor’s product, price point and recommend cross-over product• Create competitive analysis data for sales rep and tech team• Assist tech team with lighting layout submittal• Providing technical guidance for customer service and inside sales rep

Port Washington, Ny

• Train new employees on SAP system, policies and professional mannerism• Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner.• Work in a team environment to exceed client expectations.• Volunteer for various lighting layout projects.• Hand-picked into rapid response team to assist business needs• Going above and beyond to provide a solution for customers• Manage and resolve general customer service issues.• Handle technical troubleshooting for lighting products • Maintain a high level of product knowledge.• Manage the integrity and accuracy of the database.

Greater New York City Area

• Maximizing customer experience by solving the “whole” problem• Building customer confidence by providing the accurate information about devices, service plans, and the term of conditions• Maintaining the store, open and closing, cashing out daily register• Answer telephone inquiries from customers and stores regarding the status of units and other service issues• Activate account with an accurate information and in a timely manner