Max Chung Email & Phone Number

Burnaby, British Columbia, Canada

Find new ways to call 911 and make videos to show how people with disabilities can use it. Run focus groups and national surveys to get feedback on Canadian's preferences on upcoming ways to call 911. Summarize findings to inform accessibility standards for next-generation 911.

North Vancouver, British Columbia, Canada

Research and test solutions to solve business problems. Evaluate pros and cons, feasibility, and cost of solutions. Design user workflows with wireframes and document requirements with user stories. Create UI style guides. Find and document software bugs.

Burnaby, British Columbia, Canada

Design web pages, brochures, and icons following an established design direction. Create pages in Wordpress with Elementor. Help with web development. Assist with content entry and verification for large websites. Communicate design changes to developers with Avocode.

Vancouver, Canada Area

Please visit "https://medium.com/@glitchytest" for the project case studies.

Vancouver, Canada Area

Seastar Solutions is a manufacturer of engine, steering, and instrumentation kits for sports and leisure boats. It also has a Proheat division that does diesel engine heaters for trucks and buses as well as portable, multipurpose heaters for the military. The Richmond location employs about 350 employees.Achievements• Overhaul WDS to use task sequences to inject driver packs and install/configure programs on original Windows ISO instead of maintaining system images for each PC model• Create dashboard to show HR notices and hourly weather info. HR places PDF on a file share where it will be retrieved by a script and shown on the TV.• Migrate Windows 2000 license server to Windows 7 without triggering software reactivation. With no active contract, the software company wanted $50k per network license for the latest software version when it costed $10k for three before.• Work with design, mechanical, and quality engineers to recover data and rebuild a Windows XP test bench that broke. Clients were schedule to fly in for a demo in a week.• Connect label printers to dedicated network card to free up static IP addresses in the subnet, allow printers to be hot swapped, and improve security. This also reduces downtime since products cannot be boxed and shipped until a label is printed for them.• Reduce label printer downtime by coloring paper cores on the ribbon so operators use the correct type of ribbon. The ribbons for paper and metal labels look the same otherwise.Responsibilities• Provide IT support to onsite/remote users• Manage server/test bench backups to disk/tape• Manage Windows patch rollouts• Repair mission-critical test bench computers• Manage user accounts/mailboxes/user folders• Manage security groups/distribution groups/permissions• Manage PC lease refreshes/deployments• Gather quotes from vendors/recommend purchases

During this period, I was planning on completing my Bachelor of Technology by taking the Major Project 1 “course”, but things did not work out. I was given a list of 7 projects to select from, of which I gave my top 3 choices. I was assigned my first choice, but the sponsoring company has paused operations due to the founder having some illness. By that point, my other two choices have already been taken leaving me with 3 choices, one of which I do not have the skill set to complete. The other two projects I do not think fulfill the “innovative” aspect.According to past projects, what was considered to be innovative was that the project either is an early adopter of technology, it tackles an unsolved problem or fills a new demand, or it takes existing technology and improves upon it. I managed to revise one of the projects to include an experimental technology, namely Google Fusion Tables and got the program head to approve it. Unfortunately, the client’s needs have changed and they no longer need the project work to be done. I met with the client to discuss other possible projects, but the suggested projects are not innovative and too small in scope. When asked to revise the project descriptions to emphasize the innovative aspects, he did not get back to me in a timely fashion.The next project list comes out in early January and in the meantime, I was experimenting with Amazon Web Services (AWS) since it is starting to be heavily adopted by companies large and small. The things I tried include creating new EC2 instances from an AMI in the marketplace and from a custom snapshot, resizing EBS volumes, creating CloudWatch host monitoring rules to monitor CPU and network load and also instance availability, adding DNS and SPF records to Route 53, and archiving data to Amazon S3 and Glacier with lifecycle policies.

Vancouver, Canada Area

BCAA is a not-for-profit, member-based association best known for their 24/7 roadside assistance services. They are also known for their home and travel insurance, EVO car sharing, and auto service centres. The company employs about 1230 employees and was recently named Best Employer in Canada (Gold level) by Aon Hewitt.Achievements•Wrote a Powershell script to streamline user set up and decommissioning•Wrote a JavaScript script to streamline specifying printers and document types a user can print•Wrote a JavaScript script to lock table headers, add row stripes, change the color scheme to easily differentiate between production and different test environments•Wrote an Excel VBA macro to generate shift schedules for individual team members from the main schedule•Re-arranged and hid unnecessary elements on the help desk dashboard to better fit the TV displayResponsibilities•Answer calls and create tickets in ServiceNow from the help desk phone queue•Create tickets from emails and assign them to the appropriate team•Solve or identify technical problems and escalate issues if needed•Commission and decommission user accounts, mailboxes, and user folders•Manage security groups, distribution groups, and permissions for files, folders, and shares•Handle service requests with vendors (Konica Minolta and Symmetrics)•Manage the laptop/tablet/projector loaner pool•Create and update documentation

Vancouver, Canada Area

OrionHealth is a healthcare services company that has helped clients assess, manage, and recover from workplace injuries for over 25 years. The company employs about 200 employees and has clinics in British Columbia and Alberta. The company was recently awarded a three-year re-accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF) with no recommendations.As IT support, I report to my IT manager, and clinic managers to keep everyone informed about completed and outstanding tasks after each visit. In rare cases where there is a problem that affects all clinics, I also report to the CFO so she can handle all the communication between the clinics while I concentrate on troubleshooting.Achievements • Helped users reorganize emails to make searching easier, speed up Outlook, and decrease archive file sizes • Troubleshoot network slowness and availability issues with multiple ISPs (Terago to Shaw) of different support tiers and keep users informed of actions they should take and the resolution progress • Configured DNS to redirect all ad sites to localhost to protect users from malicious applets and scripts • Configured Juniper firewalls to send network traffic logs to rsyslog for analysis using Sawmill if needed • Reformatted Microsoft Word documents to locked down, fillable forms for a professional appearance • Created a Batch/Powershell script to create rotating SQL Server database backups to a network location • Tidied up cables in the storage room with left over ties and bags from unpacking new monitors

Vancouver, Canada Area

SignalChem is a biotech company headquartered in Richmond that manufactures enzymes, signaling proteins, and antibodies for research and drug discovery. The company currently manufactures and sells more than 750 products worldwide.As an IT support and web application developer, I report mainly to my operations manager and operations assistant to discuss the project’s status, timelines and milestones, and solutions to problems. I also report to the project’s stakeholders such as the lead logistics coordinator, the quality control analyst, and research associates to clarify the company’s processes and requirements, get sample data to analyze, and receive demo feedback.Achievements • Created an inventory management system with PHPMaker, PHP, and MySQL to streamline data entry and report generation • Created a Powershell script to create rotating backups to an SFTP server

Richmond, Bc

At A&T Systems, my two main responsibilities were to test out new software features, in a Hyper-V environment, to see if it is something that will be useful for a client's workflow and to create web forms, with options for selecting various filters, to produce PDF reports.My other responsibilities include providing in-person IT support, installing and configuring software for new computers to be deployed, repairing and upgrading computers, creating backups and drive clones, writing batch and PowerShell scripts, and defining group policies for organizational units.

Ux/Ui Design

Bachelor Of Technology - Btech, Database Systems/Network Admin (Incomplete)

Diploma Of Technology, Computer Information Technology