• Customer service duty on Sydney Metro’s trains and stations, helping the traveling public to navigate the transport network of NSW.• Back-up train operator for Sydney Metro’s trains during degraded operation.• Working with Sydney Metro’s Operational Control Centre to minimise network delays using critical radio communication.• Perform routine interior and exterior train checks, and report any abnormal issues to the train maintenance team.

• Implementation of training and assessment to support a competent and confident workforce.• Evaluate the competency of staff on an annual basis in alignment with the MTS Competency Assessment Program.• Implement the training delivery schedule for mainline operations including refresher training.• Participate and implement training and assessment programs to support testing and commissioning activities for Customer Journey Coordinator - Trains. Ensure the activities conducted with potential CJCT candidates fulfill the organisational requirements and network Rail Safety Rules.

Have a conversation with the customer regarding their current financial situation and future financial goals, refer them to see a specialist. Organise, manage and operate office accounts and administration reports.Effectively work in a team environment.Handling phone enquiries from customers and other business units.

Relief teller for various branches in the NAB Greater Western Sydney local area market.Refer potential banking lead to specialist (eg. personal loan, credit card, home loan and financial planning).

Manage team performance review.Provide coaching to team members.Organise fortnightly roster.

Conversations with potential customers to sign up for banking products and services.2IC to kiosk manager.Work with the manager for team performance reviews.