Max Azemard Email & Phone Number

Atlanta, Ga, Us

Overseeing the implementation of digital applications and enterprise tools to provide innovative, efficient solutions for air, water, and pool systems in both residential and commercial settings.

Redmond, Washington, Us

Established and drove execution of strategic direction of innovative data ingestion and consumption of high-value user telemetry data as part of O365 Substrate platform, including developing roadmaps, architecting cutting-edge solutions, and defining KPIs to enable internal/external partners to capitalize on new product capabilities.

Conducted Portfolio rationalization services for a Fortune 500 company in the financial service industry. Completed Disaster Recovery Compliance project for a Major Healthcare Provider

Managed planning, delivery, and execution of key initiatives, including; Cloud Networking and Infrastructure as Code (IaC) Center of Excellence (COE) to enhance resource standardization, documentation, and code and security compliance. Led an eight-member team of AWS cloud developers, solutions architects, and networking engineers migrating an on-premises environment to AWS.

As the Senior Project Program Manager, I performed IT various project and program services for a Fortune 500 IT management company. It was my responsibility to assist and support premier clients, with my subject matter expertise. These clients included Delta Airlines and The Southern Company. I provided innovative IT solutions to ensure greater efficiency.Through my work, I was able to accelerate Reservation Contact Center efforts through the delivery of Chatbox integration. I also completed the Delta Airlines End to End Data and Analytics projects. I managed and led 15 data engineers and used my experience at The Southern Company to catalog assets. Throughout my time in this role, I consolidated 15 in-house developed enterprise applications.

Detroit, Michigan, Us

In my role as the IT Project Program Manager, I oversaw the implementation of diverse projects. I managed the entire lifecycle of projects, including the authoring of SOW and dependency identification processes. It was also my responsibility to monitor vendor management and the tracking of system statuses, as well as, updates.I demonstrated leadership to complete the Global IVR from AT&T cloud to On-premise AAEP infrastructure project. This required the thorough execution of processes, which resulted in a cost savings of $5M. Along with achieving this goal, this work led to a significant improvement in customer service.I consistently worked to exceed insourcing goals and achieved an average cost savings of $12M annually. With my oversight abilities, I supervised a team of project managers. They were tasked with providing support for Bi-directional SMS, site construction, end-user computing and WAN/LAN.

Windsor, Berkshire, Gb

As the Senior Program Manager, I was able to utilize my industry knowledge to perform maintenance responsibilities. This included overseeing the Analytics Data platform for multi-workload processing. I also exhibited my proficiency with Horton Work Ambari, Kafka, and LogStash Indexers. I oversaw projects involving Elastic Search and Kibana Dashboard, as well. I took advantage of opportunities to collaborate on the operation of the Global Reservation System. These efforts were focused to achieve an up to 36% increase in profits. Throughout my time in this role, I played an active role in the yielding of infrastructure requirements. The integration process focused successfully on the TripExtras to Guest Bookings activities.

Houston, Texas, Us

• Led design of a Dynamic IVR Application layer to facilitate the migration of over 900 IVR applications from TAS to AEP• Managed the deployment of voice circuits in Latin American Countries to Support SIP implementation• Managed implementation of Verint Ver.11 Enterprise Work Force Management solutions for Multi-Site including Analytics, Advance Scorecards and E-learning• Led the project to convert TDM telephony to IP infrastructure for 32k call center specialist across APJ, EMEA and the North American region• Managed implementation of Multiple components of the HP Qfiniti suite of products• Led the conversion of over 37k end point to IP telephony with supporting E911 functionality on an Avaya platform

Bachelor Of Science (Bs), It Management.

Aa, Cis