As a member of the Technical Device Management team, I play a critical role in helping the production team create marketing and training content for the Apple’s released and unreleased products. Technical Device Managers (TDM’s) work within the Technical Production Services group and support our producers and creatives on video production and photography projects by providing product expertise during our productions. Technical Device Managers know anything and everything about the Apple’s devices and larger ecosystem of services.Additionally I ensure Apple’s products remain true to function and act as a liaison between engineering, product marketing, branding, content and production. I also work with creatives to prototype, load, and screen capture content on devices. Some of this content is used in launch videos, Keynotes, guided tours, digital signage, and advertisements. Technical Device Managers are hands-on, and have a deep understanding of Apple hardware and software products. TDM’s also have experience working in a production environment, especially with video and film.

- Owner of 0202Visuals LLC photo + video production company - Specializing in live event photo/video coverage for big and small events- Cinematographer, Editor, and Media Creative

- Managed a caseload of +18 employees and job seekers.- Analyzed performance and prepared training to support employees and job seekers.- Maintained ongoing data collection with regard to the IHC objectives, time studies, and reports.

- Managed decor and design production crew responsible for setting up events backstage, catering, festival tents, and custom art installations.- Photographed and created marketing content for the CEO to use during sales pitches and proposals.- Proactively planned for team and client risks during events on and off site.- Expert on policies and procedures for the showroom and events.- Advanced knowledge about audio, video, and other IT systems.

- Managed and led the Genius Bar technical team, overseeing a dynamic +300 open ticket repair queue and managing complete troubleshooting and repair histories for each device.- Spearheaded customer escalations at the Genius Bar, offering innovative solutions to maintain a top-tier NetPromoter satisfaction rating.- Collaborated proficiently with cross-functional teams, including software engineers at IS&T and Depot Repair Center Technicians regarding Mac OS, iOS, WatchOS, and Apple TV OS, to resolve complex issues beyond the team's scope.- Demonstrated expert proficiency in troubleshooting and technical problem-solving, providing critical support to the team.- Produced daily repair metrics reports, leading to substantial improvements in repair turnaround times and operational efficiency.

- Repair Apple iPhones (Hardware/Software)- Call and Email Customers to pickup devices- Inform and educate customers on repairs done to their devices and transacting any service charges

- Provides tech support at Apple Retail's Genius Bar- Provided personal training sessions for customers- Facilitated group workshops on a wide variety of subjects- Apple iOS hardware/software Certified

- Remote Multi-Camera Operator for Petaluma City Hall meetings- Recorded Meetings to DVD for distribution and archiving- Camera Operator for PCA Board of Directors meetings- Provided video coverage for local events sponsored by PCA