Max C. Email & Phone Number

Chelmsford, Gb

Cambridge, Cambridgeshire , Gb

Harlow, Essex, Gb

Thalgau, Salzburg, At

Thalgau, Salzburg, At

Manage the IT Operations to ensure optimum performance within the team. Responsible for the local infrastructure, including maintaining servers, networks, hardware and software applications. Providing technical support over the day-to-day business, acting as an escalation point for 2nd/3rd line issues.Set clear goals for the IT Operations team, motivate members to encourage their creativity and own ideas to achieve their full potential, pushing the team forward with the business.Help with onboarding projects - working with the clients on their needs to allow a seamless and successful transition.Expansion projects/new builds - Ensure all work either in-house or externally is carried out in a professional and timely manner, complying with set standards.Responsible for budgeting for the IT department and equipment for the rest of the business, liasing with 3rd party suppliers and vendors for competitive pricing and bespoked solutions.

Thalgau, Salzburg, At

Supporting the UK business from our distribution warehouse in Enfield.Key Tasks:Ensuring the infrastructure on site is maintained and supported to a high-level, enabling all systems to run without failure, including but not limited to:- KNAPP conveyor launch stations - Zebra label printers, HERMA applicators & Datalogic scanners.- RF scanning equipment - Datalogic Lynx, Skorpio and Memor devices, Advantech Dlog Truck Mounts.- All desktop hardware - Sony Vaio laptops, Dell desktops & workstations, HP printers & all peripheral equipment.- Labelling machines - Zebra, Printronix & SATO printers.Roles:- Act as an escalation point for other members of the IT team, providing 1st/2nd line support.- Document issues and resolutions, creating guides for users and technical SOPs.- AD/Exchange administration- Working with other departments on expansion projects- Centralise management of RF devices, centralise printer management via vendor tools.- Upgrade all client HDD to SSD and create backup solutions- Upgrade all client hardware to new equipment (Vaio to Lenovo ThinkPad)

Thalgau, Salzburg, At

Participated in the rebuild of the Enfield site (IT infrastructure) after it was destroyed during a fire in the London Riots.• Solely responsible for the UK IT Helpdesk:- Using the Helpdesk mailbox as a way of contact for users, diagnosing and troubleshooting the issues they face.- Logging tickets from the mailbox onto the SolveDirect database, adding the relevant information& making sure tickets are updated/checked and closed to keep the ticketing system tidy and more manageable.- Assigning tickets to the relevant technician/team if they cannot be solved by myself.- Escalation of tickets if they are of higher priority or need higher level expertise to solve.- Remote connecting to user's PC's/Laptops/Workstation's to solve their IT issues.- Using the exceptional customer service skills I have to contact and address users of the IT issues they have in a professional manner, by either phone, email or face to face.• 1st & 2nd line support for the UK distribution & manufacturing business including:- Microsoft AD Administration (Creating accounts, disabling accounts, password changes and resets)- Administration of Telephones and Mobile Phones (Cisco & Blackberry)- Maintaining and improving working procedures for IT support ticket handling.- Escalation of tickets from UK to the main Austrian Helpdesk.- Purchasing of IT equipment for the UK.- Hardware support (RSA SecureID Tokens, Sony VAIO's, Dell PC's/Mice/Monitors/Keyboard, Cisco Phones, Blackberry Phones, Datalogic RF Guns, HP Printers & Scanners, Ricoh Photocopier & Fax, Dell Servers, Bespoke USB memory, IT Accessories/Peripherals)- Software Support (Office 2007 & 2010, Windows OS's, Sophos Anti-Virus & Firewall, IBM Lotus Notes, Citrix, Business Objects, Bespoke Web & Java Based Applications, Browsers, FTP Clients, ELO Enterprise, RF Wavelink Avalanche & Telnet CE, Cisco Phone)- Networking & DHCP (Patching in ports locally & the server room, assigning IP addresses to devices, guest wireless access)

Nr Banbury, Oxon, Gb

During my time at the Zenos IT academy, I was employed by Pearson in Practice ATA as an IT Apprentice. I learned the basics of hardware and software configuration, troubleshooting problems etc.• Participated in teamwork & team building exercises:- Aquabox charity activity- Building a desktop PC from scratch.- Create a guide for the elderly on how to use a PC- Set up an office from an IT infrastructure point of view, cabling, hardware, software etc, working out the prices from different suppliers.• Obtained professional qualifications including: - CompTIA A+- Microsoft Technology Associate - HP Accredited Technical Associate• Completed a Level 3 Extended Diploma in ICT systems & Principles and achieved distinctions in each one of my assignments:- Working in the IT industry- Installing and upgrading software- Impact of the use of IT on business systems- Maintaining computer systems- IT fault diagnosis and remedy- IT Technical support- Setting up an IT network- Computer networks- Help Desk Assignment

London, London, Gb

My time at Marks & Spencer was mainly focused on customer satisfaction and I received great training to make sure this goal was met. After working around most of the different sections of the store I gained a wide knowledge on various tasks, Including date rotation, stock checks, waste management, till management, store card payments, section co-ordination etc.Using the training I received it was put to use in the Food Court, Home, Technology, Menswear & Ladieswear sections, helping customers and keeping the workplace a tidy and safe environment.

Harlow, Essex, Gb

Worked at Lengard LTD for a week as part of a Work Experience program.Learned how the business was ran, became an office assistant for the week, carrying out general administration tasks (filing, mail, laminating documents)Traveled to London to see what the business does, observed the work that was done. (Lengard was currently renovating blocks of flats in London) Spoke to builders, site surveyors etc, how their decisions impacted the business as a whole.From this experience I learned the basics of how a business is ran, the insides and out of the company and its hierarchy.

A Level, Biology, History, Applied Business, Applied Ict

Gcse, Applied Ict, Double Science, History, Geography, Graphics, English, Math, Statistics