Max Cockman Email & Phone Number

Harrisburg, NC, US

Raleigh-Durham-Chapel Hill Area

Performed audits on front-line agents to ensure policy adherence and understanding as well as data collection and root cause analysis to improve employee training and time management.

Raleigh-Durham-Chapel Hill Area

Adhered to time constraints under a service-level agreement to enforce policy among the content distributed to myself as well as reinforcing and discussing policy knowledge with colleagues to ensure an intimate understanding of it.

Raleigh, North Carolina

As a reservation manager, I am in charge of contacting current customers to provide them with exceptional customer service and the equipment they need in a timely manner. I use databases and cross-references to find the right time, equipment, and costs for the customer.

Boomer

I created schedules, as well as organized activities for the Summer Camp groups. Working this position, I had to take into consideration the restrictions placed upon us because of the Coronavirus Pandemic. We ensured social distancing and cleanliness while groups were actively moving about the camp.

Boone, North Carolina, United States

I worked as an Intern while in college, moving onto a Junior Developer position. Most of my day to day work was on the Frontend, working to create responsive websites using HTML, Javascript, and Jquery. We used CSS and Bootstrap to ensure responsiveness.