Laura Maxey Email & Phone Number

Greater Detroit Area

Romulus, Michigan

Currently running the highest volume store within the franchise known as King DiningLabor is controlled at 23% and food cost at 25%Have increased sales by 17% over last year through increased customer satisfaction, as well as having increased store satisfaction making the unit the 2nd highest in the franchise

Creates menus and promotional/marketing items to increase salesIncreased evening sales by over 40% by offering exceptional customer service as well as high quality menu itemsLowered food cost by 20% to date by implementing training programs to increase staff awareness as well as efficiencyAssists in all aspects pertaining to catering events including menu selection and costing, as well as their execution

Developed training plans for all employees within the drive in to increase staff productivity and efficiency.Scheduled over 100 employees to meet the needs of the business.Trained management for new locations, certifying them once skilled in each job description while preparing them for their managerial roles. Executed all formal marketing items as provided by corporate.

Training StoreAccountable for all financial and operational aspects of the café. Maximized the efficiency and quality of the customer experience increasing profitability and customer loyalty. Analyzed financial statements to further maximize the location's profitability. Procured new retail items, set price points, and effectively established vendor relationships. Executed human resource functions pertaining to the "employee life cycle" including recruitment, staffing and also matching the right candidates to the right positions to operate café to its full potential, thereby increasing customer retention.Trained franchisee's in Coffee Beanery operational procedures ensuring that they possessed the necessary skills to be successful business owners prior to them taking possession of their locations. These franchisees are successful members of the Coffee Beanery franchise.Developed and implemented unique marketing plans for the café to drive brand recognition within the

Received shipments from various vendors utilizing handheld scanners to ensure accuracy of deliveries.Reconciled all invoices with the location's proprietor.Executed all weekly price adjustments on the sales floor, as well as in the computer system. Prepared daily paperwork and generated checks for vendors using Quick Books.

Responsible for recruiting, hiring, orientation, scheduling, training, and all other aspects of the staffing function in building a winning team, improving the quality of service, customer retention and loyalty.Responsible for setting sales and labor budgets, marketing, merchandising, and inventory control ensuring the season was profitable, achieving or exceeding revenue goals and high customer satisfaction levels.

Manager (Multi Unit)Oversaw the daily operation of up to 5 units, (2)Caribou Coffee franchised locations, an Edy's Ice Cream, and 2 full service bar concepts within the Metro Detroit Airport with each unit producing $1.5M - $2M annually. Received and ordered all products necessary for the units. Developed employee schedules in accordance to the union contract as well as the needs of the business. Developed budgets based on sales projections to maintain and increase the profitability of the units. Reviewed mystery shopper reports, and if necessary developed action plans addressing any issues pertaining to the quality of service, and or the products served.Trained and developed both hourly associates and new management to ensure their promotability within the company. Served as a direct report for over 150 employees in total.

Ensured that daily sales goals for of the store were met or exceeded.Executed floor sets in accordance with company provided Plan-O-Grams.Merchandised and participated in stock replenishment to increase product availability to further drive sales.

Assisted the general manager in all areas pertaining to the daily operations of the restaurant including, but not limited to staffing functions, labor and food cost control, budgeting and P&L, and inventory control.Trained and developed crew and subordinate management. Executed the daily operation of the store in accordance with company policy. Acted as a General Manager in their absence performing all administrative work including weekly financial analysis, and payroll.

Associates, Business

Enrolled In The Associates Of Arts, Foundations Of Business