Max Gee Email & Phone Number

Key responsibilities and results:Accountable for direct management, training and leadership of five Account Managers and three Support Co-ordinators, overseeing 25 Enterprise clients across the hospitality sector. Combined total revenue management in excess of £15 million per yearBuilt and facilitated strong cross-functional relationships with business leaders to deliver strategies driving adoption of the Zonal ecosystem in order to increase commercial and operational successes Champion Client desires/requirements internally ensuring that all Zonal departments are aware of, and act upon, any Client requests be they Product, Support or CommercialDrive contract negotiations, including modelling impact on revenue and product marginsI am recognised for strong commercial awareness, with the ability to identify growth opportunities and identify strategic growth sectors to increase and stabilise turnoverFacilitate regular meetings with clients, at Board level, involving presentations to advise on new products, business opportunities and industry overviews while gaining further customer insight by understanding their operational and commercial strategic roadmapsIncident Management at Client Executive/Board level for a series of potentially serious, damaging, complex, political and commercial impacting issues and situations. I have a provable reputation for my abilities in crisis management, harm reduction and relationship recovery post incidentsDevelop strategies to deepen relationships with key clients and grow revenue through joint strategic planning that encompasses product, marketing, and sales initiativesAssist Bid Team, in completion of RFPs and associated tender processesExecute HR policies including absence monitoring/reduction; implement performance improvement plans to enhance staff productivity

Management and responsibility of a £6 million Key Client with an estate of 1650 Outlets in a fast changing and high pressured environmentKey stakeholder management and relationship building within all Client departments with a focus on Operations, IT and MarketingEnsure Zonal act appropriately as a Tier One vendor providing, and maintaining, the exceptional level of service the Client warrantsIncident management for a range of highly sensitive and trade impacting estate wide issuesSponsor various large, multifaceted projectsManagement of on site account team providing an interface between all Client departments and Zonal

Working under the Programme Manager I was an integral part of a £50 million EPoS rollout Defined scope and fully managed end to end, a £500,000 PC Replacement Project into 800 OutletsCreated and implemented a significant amount of technical and administration processes, with associated documentation, which assisted various internal and external departments saving countless hours and reducing impact to end usersFacilitated, and attended, all facets of BAU Client Support; Services Reviews, Change Authority Boards, Roadmap and Strategy meetingsWrote custom scripting, for my Client and others, to facilitate large scale technical deployments and reduce margin for error during time critical Go Lives