Max B. Email & Phone Number

Brooklyn, New York, United States

• Led the discovery, design, and implementation of a music management product that allows customers to upload and manage their music content across multiple streaming services including Spotify, Apple Music, YouTube, Tidal, TikTok, and Facebook, to maintain the existing customer base and attract new customers by managing the full product development lifecycle and build through Agile methodologies. • Initiated a program to incorporate new languages and genres into the user flow to enable and support artists in critical emerging markets such as Latin America, Asia, and Eastern Europe, by collaborating with cross-functional teams to implement and managing program milestones. • Launched a support playbook and process for Dolby Atmos format audio to ensure customers can take advantage of the latest advances in audio technology and proactively offer customers the option to release their music in the highest quality available.

Brooklyn, New York, United States

• Led the discovery, design, and implementation of a music management product that allows customers to upload and manage their music content across multiple streaming services including Spotify, Apple Music, YouTube, Tidal, TikTok, and Facebook, to maintain the existing customer base and attract new customers by managing the full product development lifecycle and build through Agile methodologies. • Initiated a program to incorporate new languages and genres into the user flow to enable and support artists in critical emerging markets such as Latin America, Asia, and Eastern Europe, by collaborating with cross-functional teams to implement and managing program milestones. • Launched a support playbook and process for Dolby Atmos format audio to ensure customers can take advantage of the latest advances in audio technology and proactively offer customers the option to release their music in the highest quality available.

San Francisco Bay Area

• Acted as the subject matter expert for content deliverables globally across a portfolio of leading B2B music products for customers such as Tesla, Apple, Comcast and Samsung, to maintain strong relationships with priority partners and identify cross- and up-sell opportunities in product features. • Spearheaded the expansion of the flagship music product into new markets to acquire two new major Enterprise clients within six months operating in Japan, China, India, and the Middle East, by running data analysis to identify the best opportunity for geographic expansion based on user type and listening preferences. • Owned the product backlog and led prioritization efforts to launch 12+ new initiatives including new languages and region launches to new genre and bespoke ad hoc content delivery by collaborating with cross-functional teams in sales, engineering, customer success, and product to best understand the highest value-add features for product roadmap planning.

San Francisco Bay Area

• Developed high quality content management practices for Spotify, iTunes, premium TV and automobile manufacturers leading to improved resolution workflows and higher customer satisfaction as measured by NPS scores, by eliminating data errors during ingestion to Gracenote’s database• Built relationships with 12+ new partners that provide metadata from their music catalogue to Gracenote to ensure Gracenote maintains #1 in metadata amongst music licensing package businesses that power search and discovery for digital music and grow sales, providing the best content available worldwide, by demonstrating clear value propositions such as the fastest distribution to service/production in the industry. • Supported business development, content acquisition, and engineering teams to coordinate onboarding of 12+ new content partners ensuring the most comprehensive music data and development of onboarding best practices for productization.

Greater New York City Area

• Managed a catalogue of 100k+ digital audio and video products for priority Sony labels to all major Digital Service Providers including iTunes, VEVO/YouTube, and Spotify, including earning Sony Music #1 position on the iTunes scorecard of record label partners. • Administered global digital catalog of Bob Dylan, Tony Bennett, and Bruce Springsteen, to maintain reputation as a top tier legacy artist provider by facilitating communication between label release planners, marketing, distribution partners, and engineering/supply chain operations.• Built the next-generation Supply Chain to exponentially increase delivery speed and reliability as part of the core team that conduced user research, led product discovery, implementation, and testing of the program to support Sony Music’s global digital supply chain.• Created a standardized framework for metadata formatting and led efforts to correct metadata and other content issues for iTunes, resulting in a 90% decrease in tickets within a year by capturing common repeated formatting errors and building a playbook to guide best practice.

Greater New York City Area

• Assisted in delivery of digital audio and video products.• Provided daily support to Account Managers, working both client and partner side to ensure timely and accurate deliveries of digital products.

Greater New York City Area

• Supported daily preparations for releases with a portfolio of 20+ of the top digital retailers by coordinating all go-live requirements including communication with artists and labels, database management, and metadata quality control.

Berkeley, Ca

The Associates is a public policy research and consulting firm, acquired by IMPAQ International in 2013. • Responsibilities included graphic design, proofreading, data entry, editing, research, transcription and a variety of other production-related duties in a deadline-oriented academic environment.

Oakland, Ca

• Variety of long-term temporary assignments in office/administration capacity for academic, real estate and general office environments.

Oakland, Ca

• General assistant, managing internal communications, data entry, office support, utility billing, etc.

Ma, Film Theory

Completed one year English-language Master's program. Studied with Catherine Lord and Thomas Elsaesser among others.

Ba, Cinema-Television: Critical Studies

Activities and Societies: KSCR Student Radio, Daily Trojan Student Newspaper BA in Film Studies, minor in East Asian Languages.