Maxime Roger Email & Phone Number

Gainesville, Florida, United States

Newtown Square, Pennsylvania, United States

Lead a team of Customer Officer for the Americas region to foster the success of the most strategic and fastest growing region for SAP Enterprise Cloud Services and developed the services offered by the team.- Tripled the number of Customer Success Managers on the Americas team in response to increased business demand- Create business case for increased demand in our region by showing the volume of the workload in the Americas compared to other regions - Organize resolution efforts during mass outage for both SAP and Partner Managed data centers- Implement Board Strategy within the team and supported organization’s leadership to implement it in EMEA and APJ regions- Facilitate training and development plan for the global workforce- Created new key performance indicators and sent specific monthly reports to all stakeholders- Collaborate with third party partners for managed services and for strategic partnerships- Contribute to sales effort and renewals by creating presentation on SAP support for flag ship program RISE with SAP.

Newtown Square, Pennsylvania

Orchestrate the full project lifecycle to resolve customer escalations for large global clients from initial needs identification through resource allocation and project closeout.

Greater Philadelphia Area

Senior Enterprise Support Advisor for the Support Advisory Center in SAP America Inc. in Newtown Square, PA.- Privileged point of contact for VIP North American Customers for SAP and Successfactors products.- Regional Champion for Canada- Project Manager of the At Risk Customer program- Proactively analyze customer issues with Early Watch Alerts- Define Service Plan accordingly to customer projects.- Work in collaboration with the consulting partner for insuring business continuity.

Enterprise Support Focus Advisor for the Custom code Management Value Map:- Moderation of the SAP JAM- Lead creation for customer registration- Presentation of the content to customers- Guidance through the content of the Value Map

Greater Philadelphia

Selected to join the Mission Critical Center team with SAP Americas based on high performance and leadership capabilities.- Managed global customer escalation for HANA Enterprise Cloud customers to mitigate downtime and provide high touch support to priority clients such as Under Armour- Established clear expectations and project milestones to resolve issues in timely manner- Delivered performance optimization services based on defined action plan to address customer’s needs.

Dublin/Galway, Ireland

Support Engineer in the Support Advisory Center of Dublin for the delivery of Enterprise Support Contracts to Canadian Customers.Trained to deliver remote services on critical customer solution to provide improvement recommendation and best practicesCoordinated the of delivery continuous quality checks services for the Canadian market.Customer ManagementL- Privileged point of contact for North American Customers and especially Canadian customers from the region of Quebec- Regional Champion for Canada @ ESAC- Proactively analyze customer issues with Early Watch Alerts- Define Service Plan accordingly to customer projects- Documented the service plan and projects in SAP CRM- Work in collaboration Account Executives, Maintenance Go To Market and Consulting to ensure customer satisfaction- Worked with at Risk customers (directly and with colleagues to help them de-escalate the situation)-Did presentations of the Enterprise Support maintenance deliverables and offering to the customers at riskSME for Cloud:- Helped colleagues for presenting the cloud topics to their customers (different types of cloud offering, different type of hosting)- Helped define the Enterprise Support services for HANA Enterprise Cloud- Organized workshops with customers to present the different cloud Hosting options for HEC and the HEC Offering and IaaSSME for Dashboards:- Creation of Xcelsius presentation.- Creation of Dashboards with SAP Lumira.

Paris, Île-De-France, France

Technical Quality Manager: for the delivery of MaxAttention Contract:- Single Point Of Contact for SAP Back office to organize remote and on-site services.- Work on-site for a better contact.- Team working with SAP Backoffice. Developed my SAP Support Network.- Define a service plan with customer. Explain MaxAttention service and offering on site to customers- Documented the service plan and projects in SAP CRM- Proactively analyze customer issues with SAP products.- Following OSS Messages Very High and High with SAP SLA.- Working on the delivery of Guided Self Services.- Creating Balance Scorecard with Xcelsius for CIO and internal communication.- Creating educational material and helping TQMs to adapt the Balance Scrorecard to their account.ES Advisor for customer's for the delivery of SAP ES contract- Single Point Of Contact SAP for customer's.- Understanding Customer business requirement for a better service delivery.- Define service plan according customer's project roadmap- Documented the service plan and projects in SAP CRM- Presentation of SAP Enterprise Support Services and deliveriables.- Follow OSS messages High and Very High in respect of SAP SLA.- Redaction of the Enterprise Support Report.

Limours - France

Marketing Assistant for the business intelligence of military/civil RADAR market:- Marketing intelligence of RADAR market with specialized magazines/websites and national official websites.- Carrying out market studies for Ground radar market. Especially work on the airport RADARs for bird strikes prevention.- Creating PowerPoint presentations for the marketing direction.- Looking for public offers and potential markets.- Creating a contacts and potential market database in SQL and MS ACCESS with VBA Modules.

Sophia Antipolis - France

Marketing Responsible for the promotion and the development of online games:- Worked on consolidating market shares of the first games.- Adapting online products price to maximize companies revenues.- Creating advertisement campaigns for the launch of latest game.- Writing newsletters with Adobe Dreamweaver.- Market studies for new online games.

M2, Business Consulting And Information Systems Management, Graduated With Honors

Preparation To Cpge Entrance Exams, Economics

Baccalaureat, Science Economiques Et Sociales

Brevet Des Collèges, General