Maxime Hennau Email & Phone Number

Luxembourg

Luxembourg

Luxembourg

Providing Strategy and Management Consulting services to Insurance companies

Luxembourg

I am leading the main transformation program of AXA Luxembourg.The program aims to turn the current operating model into a more customer-centric one. I am in charge of defining the strategy to achieve this goal, transposing the strategy into a target operating model, defining the program plan and governance to achieve the target, monitoring the program good execution (multi-year timeframe, 5-10M€ budget, different external providers) and the goals achievement.The program encompasses the following streams and related projects (around 20 different projects): - Processes : Definition of target customer and users journeys, modification of related processes and procedures- Tools : Identification and implementation of required tools to support the defined journeys (new CRM, new Master Data Management tool, new Enterprise Service BUS, current IS upgrade, communication channel mix evolution)- Information : • Identification, collection, cleaning and migration of required data • Definition and set-up of data governance- Organisation : Definition and implementation of a new culture and organisation (Front Office creation) with regards to the impacted population ((internal teams, tied and non-tied distribution networks, service partners

Luxembourg

My responsibilities fall into 2 areas:- Support the CEO and the executive team in designing and implementing the overall strategic transformation plan. Directly manage transversal or special CEO-initiated projects.- Support the CEO in her day-to-day activities and responsibilities:o Pre-assessment and analysis of sensitive caseso Attendance to steering and business committee on behalf of the CEOo Coordination of the communication with other C-levels and reporting to the Region and Group entitieso Information gathering, analysis and deck preparation for CEO public interventionso Decisions and action plans follow-up

Luxembourg

In charge of the Lean Management implementation:- Project & Change management- Lean tools design and implementation - covering the following areas : Voice of Customer, Performance Management, Process Efficiency, Organization & Skills, Culture, Continuous Improvement- Maturity assessment: design, analysis and set up of action plans

Luxembourg

I have been part of a multicultural team working on IT advisory missions. The diverse projects I have worked on brought me knowledge and experience in different areas such as Project Management, IT Audit, Regulatory Risk Analysis, Information System Business Analysis, and Data Analysis.I have been also taking part in Business development activities such as answering to Request For Proposal for different clients and participating in new service proposition developments with cross-functional teams.I have been selected to join an EY EMEIA-wide internal accelerator program to develop my leadership skills. It gave me the opportunity to experience situations and responsibilities on demanding projects and to work on cross-border and -service line assignments. It also enabled me to understand impact of self-branding, how to coach and delegate, challenges of international and multicultural environments and the importance of networking.

Master Of Entrepreneurship, Great Honors (>80%)

Master'S Degree, Business Engineering, Great Honors (>80%)