Managing customers’ deployments for EMEA & LATAM regions:• Ensure successful on time, on budget delivery of customer projects, managing numerous projects simultaneously through to acceptance.• Be the main customer interface during project delivery, including liaising on schedule, scope and change requests, reporting on status and issues and escalating as required.• Taking accountability for project financials on estimations and delivery.• Effectively managing scope and customer delays, correctly issuing invoices, tracking and booking POs.• Provide the leadership and co-ordination on projects to drive integration and delivery of the technical solution through design, build, installation, configuration, customisation, acceptance and handover to the Support team, across greenfield installs and upgrades.• Management of technical resources to reach project objectives and main liaison point with internal R&D and Product teams regarding tracking delivery of project commitments as required.• Provide leadership to the team for resolution of problems, generating creative solutions and removing impediments.• Provide support for Sales including estimations, presentations or collateral as required.• Ensure that best-practices are followed for all deployment projects.• Feedback to management on ways to optimise to maximise efficiency and quality.

Managing customers’ deployments for EMEA & APAC regions:• Planning, coordinating and tracking project activities with build and delivery teams.• Overseeing production of deliverables along with reviews to ensure level of quality.• Communicating and key representative of all elements of delivery: activities, dependencies, risks and issues and identification of opportunities.• Organising strategic demos in parallel for industry events via partnerships or third-party companies.Also, at certain times:• Supported the most strategic business transformation in the department (moving towards a DevOps culture and enabling CI/CD) and handed over the execution of the transformation to a remote team.• Planned and organised demos and communication out to 500+ stakeholders.• Gathered requirements for a new product.• Designed and implemented in parallel a new process to accelerate the on-boarding of contractors.

Volunteered for a contracted customer-facing assignment to ensure the quality of the solution in a multi-vendor project on the New Zealand TV market.• Managed a small growing team of testers.• Owned testing planning, defect and incident management with reporting to senior stakeholders.• Wrote a test strategy document.

As part of my development I rotated in several teams within the IP Video Department, performing various roles in the Systems Integration Team.In the Project Delivery Team, contracted for a multinational quad-play operator, as a Defect Manager,• Contributed to project delivery planning, defect management, and vendor management.• Owned and managed all trouble tickets related to the platform from an end-to-end perspective.• Reported issues and progress to key stakeholders in customer-facing meetings.Part of the Solution Architecture team, as a Junior Architect,• Coordinated and worked on tenders with senior architects to answer customers' requirements, design video distribution systems, and write the technical solution description. Created templates.• Designed and implemented in parallel a new process for resource allocations for customer deployments.Part of the Test Services Team, on a customer project, working closely with Test Lead, as a Tester,• Built a significant test library with the Test team for installation, regression, and integration testing.• Carried out testing for metadata, linear TV reception, VOD playout and 3rd party apps during test cycles.In the Service Line Management Team focused, on business planning and improvement,• Created 25+ internal collaterals, mainly best practice guides and templates aimed at Delivery Teams.• Built and maintained external collaterals such as competitors’ overview and customer references deck.

In the Engineering team responsible for customer operations,• Participated in VoIP systems deployments and carried out LAN migrations in customer's production environments.• Configured, troubleshoot and installed network equipment.• Conducted maintenance operations.

In support of the IT Project Manager,• Tracked and controlled the deliverables for each sub-project of the telecom infrastructure for a new nuclear power plant (EPR Flamanville 3).• Guided the study of Wi-Fi coverage on-site.

• Established partnerships with local businesses (making appointments via mailing and phoning).• Optimised existing B2B offers.• Assisted the launch of a new service