Maxim Melton Email & Phone Number

London, United Kingdom

London, United Kingdom

• Highly skilled trainer, delivering holistic, blended training programs to address the training needs of global clients and employees• Global lead on internal and external training for certain systems• Developed training materials to support and supplement training efforts • Created instructional design content• Reviewed content for new application versions • Wrote scripts for new e-learning content • Recorded and edited video content • Developed, implemented, and maintained training course structure, documentation, and delivery • Designed a curriculum that reflects an understanding of the diversity of learners and groups of learners and that is sensitive to client needs • Worked directly with clients to determine training needs and strategy • Maintained dialogue with Product, Account, and Support teams to ensure Training Team staff system knowledge is current and contextualized across products • Conducted training for other training team members to ensure their knowledge is current and contextualised across products• Worked with Product, Account, and Support teams to identify training needs and priorities and ensuring the training team is kept abreast of relevant product and client activity

London, United Kingdom

- Skilled trainer in customer service, team development, ethics, product and brand knowledge- Trained in feedback and coaching- Regular management of large groups as well as one-to-one development- Travelled with International Partner Support team to train management of Lush Russia and Estonia in Moscow, September 2017

Norwich, United Kingdom

- Management experience in delegation, motivation, leadership, feedback and coaching- Key holder, expected to open and close store on Sundays as highest level of management present- Led internal training sessions

Peterborough, United Kingdom

- Customer service in bustling city centre store- Trained in customer experience, product and brand knowledge- Cash handling

Master Of Arts - Ma, Comparative Literature

Bachelor Of Arts - Ba, Literature, First