Reporting directly to the Managing Director, actively support the operation of the business by providing an effective and professional HR service covering the full generalist remit. Administer the Environmental Management System ISO14001 in order to comply in word and deed with the requirements of the standard (and retain accreditation).

TUPE'd over from IMR to The Delivery Business LLP Dealing with all HR issues, supporting the Partners and Managers in addressing issues in a timely manner. Ensuring that the Employee Handbook and Contracts were up to date. Absence and holiday management.Supporting the Operations Manager and the Garage Manager in ensuring that suitable health and safety documentation was in place, such as creating Safe Systems of Work. Liaison with external consultants on Health and Safety.

All aspects of HR - inductions, holidays, absence management, performance management, arranging training, disciplinaries. Administering pensions (pre-enrolment). Assisting managers to address issues providing advice and guidance. Responsible for Health and Safety reporting to Director. Liaison with external consultants on Health and Safety, ensuring risk assessments, etc are up to date. Credit control.

Trustee I became a trustee for a local charity - Family Care in September 2010. Family Care provides counselling to children and young people for bereavement and domestic violence. Family Care is also an adoption agency. As a trustee I attended board meetings and also provided HR advice to the Director and managers. The formal commitment involved approximately 8 meetings a year.

May 2010 the Safety Health & Quality Manager left, and was not replaced, so in addition to the duties I already had I took on the following: ISO 9001 & 14001Responsible for internal audits on ISO 9001 Quality Standard and ISO 14001 Environmental Standards. Responsible for maintenance of ISO 9001 and 14001 procedures and associated documents (for example, O & M Manual, Business Continuity Plan, Environmental Aspects & Impacts List).Health & SafetyResponsible for liaison with Cope Safety Management Consultants to ensure that health and safety issues within the company are addressed.Attending Health and Safety meetings, taking the minutes and following up actions agreed. Reviewing Health and Safety Audits and Fire Risk Assessments with relevant managers and following up on actions agreed. Responsible for completing renewal documents for CHAS, ConstructionLine and any other accreditations as required. Assisted in completion of, or completed Health and Safety pre-qualification questionnaires as required.Reviewed health and safety questionnaires returned by sub-contractors prior to them becoming an approved sub-contractor.

Achieved IIP accreditation by developing & introducing a series of competency frameworks, & a new appraisal system (2006). Responsible for personnel issues reporting to the Managing Director. Member of the Management Team, which was made up of senior managers, who were responsible for core departments in the organisation, and which created and lead the implementation of the Group's business plan. Responsible for identifying and developing HR policies/interventions to support the business plan. Assisting and supporting managers in absence management, ensuring that they are doing effective return to work interviews and addressing areas of concern. Developed KPIs on absence, which covered overall numbers per month/compared to last year/compared to industry average, and numbers for specific parts of the group, and also involved analysing reasons for any spikes and reporting to the management team/working with particular managers. Advising managers on employment law. Coaching managers through issues, such as capability / disciplinary / interviewing. Responsible for recruitment and selection, working closely with managers.Responsible for sourcing and booking training, and assisting managers in identifying learning outcomes ahead of any training. Reviewing appraisals completed by Managers and ensuring acceptable standards of appraisal forms and 'follow through' on action(s) identified.Reviewing effectiveness of Team Briefings and coaching managers on possible improvements. Maintaining employee records, such as training records, and issuing contracts. Conducting initial part of induction with new office staff, and liaising with managers to provide 'shadowing' opportunities.

Gradually took over HR responsibilities from Managing Director, whilst I was training for my CIPD qualification.Produced Staff Handbook (there had not been a handbook before)Formalised more procedures and policies - using what I learned on my course(s) to guide the implementation

Providing administration support for Project Managers, and Directors. Ordered transport for project managers.Gradually got involved in HR issues - issuing contracts, creating job descriptions, etc.

Worked for a mortgage valuation company. Responsible for a team of 4, reporting to Operations Manager. Working in a fast moving environment arranging mortgage valuations for major lenders to strict deadlines. I dealt with escalated complaints, and learnt the importance of managing clients expectations.