Maxine Feimer Email & Phone Number

Assist in the coordination & development of compliance & audit work.Support Branch Offices & assist with Customer Service Issues.Monitor changes in regulatory requirements and insure Branch Offices are trained and adhering to new changes.Participate as a team member of the Compliance department and work groups to ensure coordination & collaboration of compliance initiatives.Review and research quality and service failure with internal Branches and external vendor & carriers. to provide corrective actions to prevent reoccurrences.Provide backup Operational assistance to Branches as needed and on larger customer roll outs & distributions.Research and provide zone recommendations.Provide Guidance to Branch Offices when specific compliance issues arise.Provide Computer Software training to Branch offices via webinars.Work on change management to roll out and communicate new policies. Partner with appropriate functional leaders and the Compliance team to roll out Company wide Compliance programs.Perform Compliance audits annually at each location and generate reports accordingly.Provide recommendations for combined education and continuous improvement.Assist with direct customer calls and Branch Offices.Ensure on-going education & training of Branch offices on compliance related topics in response to ongoing or new legal & compliance requirements and in remediation of compliance issues.

Executed a multi-faceted role within an all-encompassing Directors role, accountable for the management and development of Northeast Operations that included Facilities, Regulatory Compliance, Training & Personnel for 7 Company Terminals & handling Agents in 8 locations. Successfully lead nationwide Customer Service and Quality Improvements while maintaining professional communications and relationships with internal and external customers. Developed SOP best practices identified and led cross-departmental initiatives to improve service, profitability, employee retention and the Customer experience.

Ewr/Jfk

• Achieved an overall 98% or better on-time shipment performance rate by enforcing the on-time shipment of products to create exceptional customer experiences.• Managed Operations for a start up Operation including sourcing new facility and equipment.• Reviewed P & L and budget forecasts .• Domestic Invoicing & station AR • Oversaw hiring, orientation and training of all new employees.• Adhered to budgets while monitoring personnel, facility, warehouse and transportation costs • TSA Compliance

Ewr

Steered and directed Domestic Air and Truck Operations and consistently achieved KPI ranking in the top 10 of 50 stations. Accountable for LEAN Implementation & successful Site Classification, P & L Analysis vs. budget, Monthly Business Review preparation, Margin Analysis & Posting, TSA Compliance, Hazardous Material Training/Certifications, Carrier Rate Negotiations and Vendor Relations, Facility Maintenance, Customer Service, Data Entry, Quoting, Training, Payroll and ISO 9002 Certification and Compliance, New Job Postings, On Boarding & Orientation for large 24/7 facility. Championed Employee Morale Awareness and Improvement Initiatives.