Maxine Guy Email and Phone Number

Supports Medical Director and Executive team

Supports Maternal Child Health Director and Programs

Admin to the Director of the Physician Assistant Program

Executive Assistant*Managed caseloads accurately, thoroughly and in a timely manner*Maintained business performance levels under stress*Multi-tasked in a busy environment and work independently and with other team members*Interpreted basic lemon law, warranty law and state statute concepts while navigating the appropriate channels for resolution*Comprehend written demands or requirements as dictated by the BBB, state agencies and attorneys*Interpreted complex sales calculations*Demonstrated potential to interpret all received communications and assign casework appropriately*Ability to meet and process deadlines with a sense of urgency*Demonstrated problem solving, including the ability to think "outside the box"*Identified unique situations and escalate accordingly*Expressed genuine concern and empathy while maintaining self-control under pressureCustomer Relations Specialist*Responsible for handling Tier 2 caseloads*Experienced working with different levels of field personnel*Analyzed customer’s needs and communicated appropriate resolutions to customers

•Supervised a staff of 10 outreach workers*Served as the community liaison to increase awareness of all HIV/AIDS Programs services and coordinated requests, schedules and activity reporting•Responsible for marketing activities and developing partnership opportunities for all HIV/AIDS Programs units•Assisted in the coordination of the annual AIDS Walk of Michigan-City of Detroit fundraiser while seeking monetary and in-kind donations from businesses and the community•Appointed liaison for the HIV/AIDS Programs and Michigan Women and AIDS •Participated in the development of comprehensive outreach plan and long range strategies to enhance the impact of outreach programs•Collaborated with provider agencies to nurture stakeholder relationships in communities throughout Southeastern Michigan to develop linkages to care for persons living with HIV/AIDS

•Promoted to provide administrative support to Operations Manager and Ryan White Program – charged with handling executive communications and other HIV/AIDS Programs related matters•Developed relationship with private and public state officials, local staff , clients and customers while resolving their inquires•Assisted in the collection, arrangement and management of documents necessary to meet federal funding requirements•Assisted in the procurement of services including development and issuance of Request for Proposals (RFP), conducting bidder’s conference, proposals review, contract negotiation, and allocation processes•Expanded knowledge and experience in conducting Provider Site Visits and Financial Status Reports (FSR)•Performed data entry functions and verify data entered

•Provided clerical support to Ryan White Program Manager and staff to assist with grant management activities•Performed document retrieval through use of an electronic or paper documents repository•Created, organized and maintained files, prepared and drafted correspondence, updated schedules, and coordinated out-state travel•Processed Check Requests and maintained logs for tracking and reconciliation purposes