Maxine Wilds Email & Phone Number

Cape Town, WC, ZA

• Student Finance and Enrollment Support: Bootcamps (US, CAN, AUS, UK, GER & MX)
• Manage and record payments in NetSuite, ensuring accurate updates to students’ financial accounts and direct alignment with business revenue.
• Resolve accounting inquiries and support the Accounting Department in preparing quarterly financial reports.
• Review and maintain financial accounts in NetSuite, ensuring invoicing accuracy and consistency with financial plans, including creating new financial plans, allocating payments, issuing credit memos, and voiding sales.
• Process refunds in NetSuite and Stripe; facilitate ACH refunds in collaboration with the Accounting Department.
• Utilize expertise in NetSuite, Salesforce, and Stripe to manage financial cases, handle student refunds, and create or adjust financial plans while supporting Accounts Receivable with account clean-ups, financial plan.

Cape Town, Western Cape, South Africa

• Mechanical, Building & Civil Engineering Campus
• Coordinated project activities across the project life cycle to ensure timely and successful delivery.
• Provided comprehensive administrative support, including monitoring project progress and identifying outstanding tasks.
• Managed the sign-off process for project documentation and prepared regular and ad-hoc project reports.
• Oversaw procurement for all engineering workshops on campus, including obtaining quotes and generating purchase orders in line with company policies.
• Consulted with stakeholders and built strong relationships with vendors and suppliers to support project needs.

Cape Town Area, South Africa

• Supported quality control processes to ensure compliance with industry standards and company policies.
• Conducted reviews, documented findings, and collaborated with teams to enhance product quality and reliability.
• Utilized quality management systems to analyze data, identify areas for improvement, and drive continuous improvement initiatives.
• Created performance improvement plans and retraining documentation for ESL teachers to maintain instructional excellence.
• Demonstrated strong analytical, problem-solving, and communication skills to address quality-related challenges effectively.
• Contributed to fostering a culture of continuous improvement and adherence to quality standards.

Cape Town Area, South Africa

• Delivered engaging and interactive language lessons to diverse learners using online teaching platforms and educational technologies.
• Assessed student needs and tailored lesson plans to ensure effective and personalized instruction.
• Fostered a positive and dynamic learning environment to promote language proficiency and cultural understanding.
• Built strong rapport with students from various cultural backgrounds through excellent communication and interpersonal skills.
• Utilized innovative teaching methods to enhance student engagement and learning outcomes.

Cape Town Area, South Africa

• Taught Grade 5 subjects, including Mathematics, English, Afrikaans, Life Skills, Natural Sciences & Technology, and Social Sciences.
• Developed dynamic lesson plans catering to diverse learning styles and promoting critical thinking.
• Integrated technology and hands-on activities to enhance student engagement and understanding.
• Created a positive, inclusive classroom environment that encouraged curiosity and a love for learning.
• Communicated effectively with students, parents, and colleagues to foster relationships and support academic achievement.
• Adhered to curriculum standards while inspiring a passion for learning in students.

Cape Town Area, South Africa

• Managed high volumes of inbound calls efficiently, adhering to communication scripts across various topics.
• Identified customer needs, clarified information, researched issues, and provided effective solutions or alternatives.
• Demonstrated expertise in upselling and cross-selling products to enhance customer satisfaction and drive sales.
• Built sustainable relationships with customers, delivering exceptional service and fostering engagement.
• Consistently met and exceeded personal and team qualitative and quantitative performance targets.
• Committed to going the extra mile to ensure positive customer experiences.

United States

• Provided nurturing care to children of various ages in a multicultural environment, fostering their development and well-being.
• Designed and facilitated engaging activities to promote creativity, learning, and a safe atmosphere.
• Managed daily routines, including meal preparation, homework assistance, and transportation to activities.
• Built strong, positive relationships with host families and children through effective communication and adaptability.
• Encouraged cultural exchange and enriched children's lives by sharing experiences and language learning opportunities.
• Demonstrated responsibility, patience, and a commitment to creating meaningful connections in a cross-cultural setting.