Maxine Brown Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

- Independently manage customer escalations directed to senior executives and through highly visible, sensitive and/or confidential escalations including executive escalations from Jeff B and Amazon S-Team-Evaluate and analyze historical escalations data to identify gaps in existing policy-Foster communication and organization with multiple high-level stakeholders, as well as write and compile documents that are reviewed by executive teams-Implement process and policy change as result of customer escalated issues -Member of SOP council and TCKR POC to help establish common best practices and enforcement action across numerous global sites-Demonstrate flexibility and mastery of subject as the only dual buyer and seller trained specialist -Buyer Risk SME

Seattle

-Buyer Risk SME-Responsible for auditing quality of team decisions and customer impact-Provide regular shadowing/educational sessions to congruent teams and upper management, including Peter Faricy, VP of Amazon Marketplace-Assist with new-hire training and ramp period-Member of SOP council to help establish common best practices and enforcement action across numerous global sites

Seattle

· Make decisions regarding validity based on available internal and 3rd party data;· Use a combination of manual and automated tools to obtain information;· Communicate via email and telephone with external and internal customers to make informed decisions about risk;· Assist in the development and streamlining of complex fraud models, providing input based on relevant empirical information;· Contribute or lead other special projects which reduce fraud related losses while maintaining focus on positive customer experience;· Assist in the development of new tools for use in fraud prevention;

Bellevue, Wa

-Pacesetter - $435,012 in annual sales, exceeding department expectation-Provide excellent customer service and use expert product and trend knowledge to make best recommendations for customers’ needs-Specifically selected to complete Nordstrom Prosthesis Fit Program - assist women affected by breast cancer in selecting bras and breast forms, completing and filing insurance claims -Responsible for team education and participation in NEXT app-Directly responsible for sales results, product knowledge and merchandising Free People shop on Lingerie floor; +4% MTD, +4.3% YTD

Bachelor'S Degree, Communications And French

Activities and Societies: -Dean's List: Winter 2013 - Spring 2015 -Undergraduate Women in Business -Careers in Communication Exploration.

Education record