▪ VIP services and reception▪ Pre-blocked rooms for arriving guests▪ Worked closely with housekeeping and Managers, Casino Hosts/Executive Hosts▪ Resolved daily complaints and requests by guests▪ Guest check-in/checkouts▪ Informed guests about new property, Players Club, entertainment, and surrounding attractions in the Catskill Mountains.

▪ Responded to daily guest emails and reviews on booking.com, tripadvisor.com, Best Western Plus, and in-house emails. Sent follow-up emails.▪ Informed guest of international and hotel rewards programs, registered new reward members in Booking and Salesforce.▪ Wrote daily event logs for management team.▪ Resolved daily issues and requests presented by guests.▪ Printed legal reports for authorities.▪ Organized mail and provided language services. (Russian/English)▪ Registered guests in/out of hotel.Completed frequent physical tasks.(Butler, Bellman and Housekeeping Services)▪ Coordinated guest “compliments” for frequent guests/reward members▪ Provided Concierge services.▪ Worked closely with General manager, Quality director, Housekeeping, Security, Medical Center, Restaurant departments, Convention Center, and all day/night managers.