Recruit Express, a home-grown enterprise, is part of HRnet Group - largest Asia-based recruitment firm in the Asia-Pacific region (excluding Japan).Doing placements for both Contracts and Permanent positions. Handle 15 accounts from multiple industries such as medical MNC, financial institute, shared services center, retail, engineering, IT software, fin-tech and e-commerce company. The levels of position that I have placed range from entry-level, junior executive to managerial positions. *Developing a good understanding of client companies, their industry, what they do and their work culture and environment*advertising vacancies by drafting and placing adverts in a wide range of media.*headhunting - identifying and approaching suitable candidates who may already be in work.*using candidate databases to match the right person to the client's vacancy.*receiving and reviewing applications, managing interviews and tests and creating a shortlist of candidates for the client.*requesting references and checking the suitability of applicants before submitting their details to the client.*briefing the candidate about the responsibilities, salary and benefits of the job in question.*preparing CVs and correspondence to forward to clients in respect of suitable applicants.*organising interviews for candidates as requested by the client.*negotiating pay and salary rates and finalising arrangements between client and candidates

*Educating customer about the product we present.*Create brand awareness.*Involved in face-to-face presentation.*Involved in marketing strategies and promotions.*To attend to customer's complaints and enquiries.*Constantly update job knowledge and learn about new products and services

• Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Manage large amounts of incoming calls• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Go the extra mile to engage customers• Use telephones to reach out to customers and verify account information• Greet customers warmly and ascertain problem or reason for calling• Assist with placement of orders, refunds, or exchanges• Suggest solutions when a product malfunctions• Inform customer of deals and promotion• Compile reports on overall customer satisfaction

Assisted senior executives with the Indoor Quality Assessment (IAQ) and reports. Besides, assigned with the task of documentation of Indoor Environmental Quality (IEQ) projects which is necessary for the ISO audition.