- Focus on providing excellent customer service and ensuring a positive experience for customers during the financing process- Experience in negotiating financing terms, interest rates, and loan or lease terms with financial institutions and customers-Thoroughness in reviewing financing documents, contracts, and agreements to ensure accuracy and compliance with legal and regulatory requirements- Commitment to ethical conduct, transparency, and integrity in all financial dealings and interactions with customers

- Assisted the finance manager and served as the backup finance manager- Secured client's financing for their vehicle transactions - Completed all necessary vehicle transactions and necessary lending institution paperwork- Offered client's ancillary vehicle products (VSC, GAP, etc.)

- Experience in managing and nurturing leads generated from online channels, including responding to inquiries promptly, scheduling appointments, and following up with potential customers- Familiarity with customer relationship management (CRM) systems to track and manage leads, monitor sales activities, and analyze data for performance insights- Focus on building strong relationships with online customers, providing personalized assistance, addressing their inquiries and concerns, and delivering exceptional customer service- Proven ability to convert online leads into sales by understanding customer needs, presenting product information effectively, overcoming objections, and closing deals

- Proven track record of exceeding sales targets and achieving revenue goals- Proficiency in using CRM systems and sales tools to track leads, manage customer interactions, and analyze sales performance metrics- Strong customer relationship management skills, with a focus on providing exceptional service and building long-term client relationships- Extensive knowledge of products, features, and specifications, enabling effective product demonstrations and consultations with customers

Secured client's financing for their vehicle transactions Completed all necessary vehicle transactions and necessary lending institution paperworkOffered client's ancillary vehicle products (ESC, GAP, T&W, CL/CD, etc.)

Followed up on customer's Internet inquiresContact past clients from sales and serviceProvided useful knowledge to online shoppers to assist in the buying processProvided great customer service before, during and after the sale. Multiple Ford training certification in 2017

Followed up on customer's Internet inquiresContact past clients from sales and serviceProvided useful knowledge to online shoppers to assist in the buying processProvided great customer service before, during and after the sale. Multiple Chevrolet training certification in 2017

Followed up on customer's Internet inquiresProvided useful knowledge to online shoppers to assist in the buying processSold vehicles on the phone and over the InternetProvided great customer service before, during and after the sale. Multiple Buick & GMC certifications in 2016 & 2017

Followed up on customer's Internet inquiresProvided useful knowledge to online shoppers to assist in the buying processSold vehicles on the phone and over the InternetProvided great customer service, before, during and after the saleMultiple CDJR training certification in 2016