As a Staff Solutions Engineer at Wise, I lead initiatives to enhance team efficiency and promote cross-team leadership. My focus centers on being a multiplier with teammates, enabling them to tackle more significant challenges and contributing to the overall advancement of our global team.In this role, I specialise in optimising processes for streamlined solution design and seamless system integration, ensuring a cohesive experience for our partners across Wise Platforms public API. I collaborate closely with product, business, and technical stakeholders, and play a key strategic role in the development and implementation of Wise Platform.

As a senior solutions engineer, my primary focus is collaborating with partners who are implementing the Wise API to offer international payment solutions directly to their customers through their own offerings.I help all partners design solutions and integrate our systems together, working with product, business and technical stakeholders to deliver fantastic customer experiences built on the Wise platform.I also work to realise changes our partners require on the Wise platform by defining their requirements, proposing solutions internally and, whenever I can, contributing to the code.

BentoSMB breaks the mould. Our focus is building quality e-commerce themes, customizations and apps on the worlds best e-comm platform, Shopify. Working with clients all over the globe, we deliver custom solutions to fit the specific needs of our clients while remaining within a stable and strong platform.

Focusing on business operations and human resources, while maintaining other aspects of product and project management. This role includes managing staff to maintain and complete daily operations and human resources tasks, working with senior management to build policies and provide business operations support, while still completing product management and project management tasks.

The role focuses on managing the current mobile app offerings, as well as working on multiple special projects focused around operations, implementations, and customer service.

• Train and guide school staff across North America during the successful implementation of course planning software, ensuring smooth adoption and user satisfaction.• Maintain quality relationships with clients, acting as the primary point of contact for all client-facing interactions throughout the implementation process.• Track, schedule, and effectively manage multiple overlapping projects across North America, coordinating both online and in-person meetings to ensure timely and successful project completion.• Develop comprehensive training and support materials for stakeholders, leveraging Adobe Creative Suite applications to create engaging videos, posters, and documents.• Utilise SQL, Microsoft Office, and Visual Studio to identify, replicate, diagnose, and resolve unique problems faced by clients, ensuring seamless software functionality.• Provide expert guidance and implementation support for hardware technology in data center environments, ensuring optimal performance and integration.• Successfully manage various additional projects, including construction and renovations, Student Information System integration, and equipment purchasing and budgeting.Key Achievements:• Received commendations from clients for exceptional training delivery, resulting in increased user adoption and satisfaction.• Implemented standardised project management practices, leading to improved efficiency and successful completion of projects within allocated timeframes.• Developed a comprehensive troubleshooting guide, reducing the average resolution time for client issues by 30%.

• Assessed and graded assignments for undergraduate engineering students, providing them with constructive feedback to support their learning and growth.• Demonstrated exceptional responsiveness in managing student inquiries via email, promptly addressing their concerns and providing guidance.• Collaborated effectively within a dynamic team environment, fostering open communication and contributing to a positive and collaborative atmosphere.• Assisted in developing course content, ensuring alignment with curriculum objectives and maintaining up-to-date resources.• Performed administrative tasks to support the smooth operation of the department, including organising records and coordinating schedules.• Took an active role in planning and organising engaging office events, fostering a sense of community among staff and students.Key Achievements:• Streamlined the process for uploading grades and assignments to the learning management system via automation and scripting.• Received positive feedback from colleagues for outstanding teamwork and willingness to contribute to various projects.