Max Sung
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Max Sung Email & Phone Number

Operations and Technical Program Management leader driving Efficiency and Innovation at AllianceBernstein
Location: Nashville, Tennessee, United States 7 work roles 2 schools
1 work email found @abglobal.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
AllianceBernstein
Role
Operations and Technical Program Management leader driving Efficiency and Innovation
Location
Nashville, Tennessee, United States
Company size
501 employees

Who is Max Sung? Overview

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Quick answer

Max Sung is listed as Operations and Technical Program Management leader driving Efficiency and Innovation at AllianceBernstein, a company with 501 employees, based in Nashville, Tennessee, United States. AeroLeads shows a work email signal at abglobal.com and a matched LinkedIn profile for Max Sung.

Max Sung previously worked as Vice President Operations at Alliancebernstein and Head Of Operations at Anquiro. Max Sung holds Bachelor Of Arts (Ba), International Economics from The Ohio State University.

Company email context

Email format at AllianceBernstein

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{first}.{last}@abglobal.com
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Profile bio

About Max Sung

Operations leader focused on helping high-growth technology companies scale.

Listed skills include Project Management, Project Planning, Business Strategy, Entrepreneurship, and 16 others.

Current workplace

Max Sung's current company

Company context helps verify the profile and gives searchers a useful next step.

AllianceBernstein
Alliancebernstein
Operations and Technical Program Management leader driving Efficiency and Innovation
New York, NY
Website
bernsteinresearch.com
Employees
501
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Company profile
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7 roles

Max Sung work experience

A career timeline built from the work history available for this profile.

Vice President Operations

Current
Alliancebernstein

Nashville, TN, US

Building and supporting world class operations, program management, and QA teams.

Mar 2020 - Present

Head Of Operations

Anquiro

Nashville, Tennessee (TN), US

  • Responsible for long-term strategic planning and daily operations of revenue-stage data aggregation startup - including growth & sales operations, financial planning, product development, and people management / HR.
  • Established KPIs and structured internal processes for strategic goal setting, customer acquisition funnels, FP&A, and project management
  • Lead cross-functional team effort to develop product roadmap and manage globally distributed development team
Jul 2019 - Dec 2019

Senior Technical Program Management Lead - Operational Excellence

Squarespace

New York, NY, US

  • Lead the Operational Excellence program, spearheading the implementation of reliabilityengineering best practices and projects across 350+ Engineering org
  • Define, measure, and report all Engineering KPIs to advise leadership on strategic growth areas
  • Produce regular reports for leadership around operational and technical trends throughsystematized reporting, management of Engineering scorecard, and implementation of QBR process
  • Conceptualized team structure for the TPM org by tripling team size from 5 to 15 and developingTPM engagement model cross-functionally across all departments
  • Created incident postmortem program to investigate system failure and guide service ownersthrough remediation and prevention planning across all engineering groups
  • Introduced new incident management process across engineering, including overhaulingescalation procedures and implementation of standardized on-call systems
Dec 2017 - Jul 2019

Global Channel Operations Manager

Squarespace

New York, NY, US

  • Built and managed a global operations team of 9 that oversaw 200+ customer service agentsacross multiple time zones. Delivered on key department performance metrics for over 1.3 millionannual multi-channel customer.
  • Spearheaded a company-wide shift to make live chat the primary support channel for SquarespaceSupport. Led the department focus on operational and scheduling efficiency to increase servicelevel performance by 200%
  • Developed weekly operational reporting for Exec team by analyzing and providing insight intocritical performance metrics (e.g., SLA adherence, agent productivity, and customer experience)
  • Provided analysis for leadership regarding complex operational problems to enable strategicdecision making regarding capacity planning, policy implementation, and long-term roadmapping
  • Grew team from 1 to 9 and developed hiring plans, core competencies for interviewing, and careerpathing to enable long-term career development and mentorship for team members
Jan 2016 - Dec 2017

Shift Lead

Squarespace

New York, NY, US

  • Served as process and workflow expert for senior management, influencing larger departmentstrategy and policy. Supported operational planning of migration to Zendesk
  • Grew the Shift Lead team from 6 to 14 team members. Developed hiring criteria
Dec 2013 - Jan 2016

Teacher

Gyeonggi Department Of Education
Mar 2011 - Apr 2013

Managing Partner

Bentogogo
May 2008 - Mar 2011
Team & coworkers

Colleagues at AllianceBernstein

Other employees you can reach at bernsteinresearch.com. View company contacts for 501 employees →

AS Abu Saleh Abu Saleh Colleague at AlliancebernsteinLondon, England, United Kingdom, United Kingdom View → ML Marc Lacour Marc Lacour Colleague at AlliancebernsteinGreater Paris Metropolitan Region, France View → KM Kerry Murphy Kerry Murphy Colleague at AlliancebernsteinNew York, New York, United States, United States View → DH Daniella Hiland Daniella Hiland Colleague at AlliancebernsteinSan Antonio, Texas, United States, United States View → PM Paul Mandras Paul Mandras Colleague at AlliancebernsteinNew York, New York, United States, United States View → RO Rafiki Osho Rafiki Osho Colleague at AlliancebernsteinMumbai, Maharashtra, India, India View → JD Juan David Millan Juan David Millan Colleague at AlliancebernsteinNew York, New York, United States, United States View → AS Andy Smidt Andy Smidt Colleague at AlliancebernsteinNew York, New York, United States, United States View → TL Timmy Lapshade Timmy Lapshade Colleague at AlliancebernsteinWoburn, Massachusetts, United States, United States View → KH Kaitlin Hoffman Kaitlin Hoffman Colleague at AlliancebernsteinAllentown, Pennsylvania, United States, United States View →
2 education records

Max Sung education

Bachelor Of Arts (Ba), International Economics

The Ohio State University

Education record

The Ohio State University
FAQ

Frequently asked questions about Max Sung

Quick answers generated from the profile data available on this page.

What company does Max Sung work for?

Max Sung works for AllianceBernstein.

What is Max Sung's role at AllianceBernstein?

Max Sung is listed as Operations and Technical Program Management leader driving Efficiency and Innovation at AllianceBernstein.

What is Max Sung's email address?

AeroLeads has found 1 work email signal at @abglobal.com for Max Sung at AllianceBernstein.

Where is Max Sung based?

Max Sung is based in Nashville, Tennessee, United States while working with AllianceBernstein.

What companies has Max Sung worked for?

Max Sung has worked for Alliancebernstein, Anquiro, Squarespace, Gyeonggi Department Of Education, and Bentogogo.

Who are Max Sung's colleagues at AllianceBernstein?

Max Sung's colleagues at AllianceBernstein include Abu Saleh, Marc Lacour, Kerry Murphy, Daniella Hiland, and Paul Mandras.

How can I contact Max Sung?

You can use AeroLeads to view verified contact signals for Max Sung at AllianceBernstein, including work email, phone, and LinkedIn data when available.

What schools did Max Sung attend?

Max Sung holds Bachelor Of Arts (Ba), International Economics from The Ohio State University.

What skills is Max Sung known for?

Max Sung is listed with skills including Project Management, Project Planning, Business Strategy, Entrepreneurship, Business Analysis, Start Ups, Strategy, and Strategic Planning.

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