Max Vilcapoma Gonzales Email & Phone Number

Canada

Calgary, Alberta, Canada

KnowHow helps Restoration & Construction companies eliminate process, project and workmanship inconsistencies across their workforce, and gives management teams back 50% of their time previously spent re-explaining, re-training, micro-managing or on call backs. At KnowHow, we help our clients to overcome today's largest workforce challenges, with a product staff love using whether in the field, on the road, or in the office.

MetLife (Chile) - Project: Provida Private WebResponsibilities:Evaluated client's goals and scope to design user experience in mobile-first Provida's web.- Designed wireframes to set clients' needs for a digital product.- Work Design system creation and increase product development efficiency by 25%.- Elaborated user flows and prototypes.- Made Usability testing to validate designs (moderate and no-moderate in Maze).Tools/Technologies: Figma, Maze, Azure DevOps, Agile, Microsoft TeamsDisney (USA) - Project: M360 EnhancementResponsibilities:- Led the User experience enhancement in Salesforce Platform.- Communicate with Business Analysts to improve user flows in their daily task.- Document the custom Design Systems based on Lightning Salesforce Design System.Tools/Technologies: Figma, Lightning Design System, Jira, Agile

Lima, Peru

-Led the user experience design for the eCommerce platform in a regional project for a nutrition/health client. Led the communication with software engineers to prioritize the development of the designs by using agile methodologies.-Led a metrics optimization project focused on experience design for a Bank client. I proposed experiments to be part of the sprint backlog for the IT team.-Led the web redesign project for the Superintendency of banks of the state focused on increasing the platform's traffic.-Led a Digital Transformation project for a client in the cosmetic industry. Create a digital skills report for the staff and develop the digital transformation initiatives roadmap. -Led a team of ten consultants and guided them to improve their project management skills.

Lima Province, Peru

-Delivered recommendations to improve customer retention in e-commerce projects, considering current trends in user experience and consumer behavior.-Led co-creation workshops with clients in the first stage of product design projects.-Led focus groups and interviews to understand the user needs in the first stages of the user experience design process.-Provided recommendations to increase the usage of the intranet and improve the user experience for the employees of a state entity.-Led, trained, and mentored two junior designers in our team to adopt the best practices of agile project management methodology, user experience design, and communications skills.

San Isidro, Lima, Peru

-Designed mockups and wireframes collaboratively to ensure users' expectations were addressed using a human-centered design approach.-Elaborated clear and thorough user flows and interfaces through techniques like card sorting, personas, user testing, and prototyping following usability rules.- Run Usability testing, synthesize and analyze results to improve design proposals.

San Isidro, Lima, Peru

-Team member of the Nemo Project, an internal HR system. This system reduces the time of registering work hours, elaborates reports, and visibility of project status. This project improved the time it used to take to enter and process information by 50%.-Led an IT team of five technology consultants. Managed web development projects using agile methodologies.-Coordinated the UX team requirements and acted as a liaison to the IT team to ensure the projects' quality and save the UX team 15% in hours spent by efficiently managing them.

Lima Province, Peru

-Responsible for mentoring students on six courses (software engineer, program development 1, information system 1, information system 2, Programming Fundamentals, Business Information Systems Architecture) at Informatic Engineering bachelor’s program at PUCP and one course (Analysis and systems design) at Industrial Engineering bachelor’s program.-Prepared class material to present to the students.-Evaluated students' projects in different formats of in-person and remote learning.

Bachelor'S Degree, Informatics Engineer

Activities and Societies: IEEE Computer Society PUCP

Product Management, Microdegree

UTEC - Universidad de Ingeniería y Tecnología - Crehana - MicroDegree - Product Management