Max Voege Email & Phone Number

Dallas, Texas, United States

• Obtained 6 Workday Certifications: Human Capital Management (HCM), Compensation, Advanced Compensation, Absence & Leave, Project Management, and Launch• Led HCM Phase 1 (initial) and Phase X (secondary) implementations for multiple medium and large enterprise organizations ranging from 500 to 5000+ employees and across 30+ countries• Architect advanced compensation configuration involving Merit, Bonus, and Stock components for annual compensation reviews including Promotions and One-Time Payments• Configuration involves business process creation for primary HR functions including, but not limited to, Hire, Change Job, Compensation Changes, and Termination. Standard and custom security configurations are created for every workstream and all clients• Assigned as Lead on acquisition project for client with 4,200+ employees involving 5 separate international region (APAC, Canada, LATAM, EMEA, & Australia) rollouts over 2 years• Guide and assist clients through Unit, End-to-End, and final testing phases through collaboration with client’s highest ranked HR and Compensation team members• Drive weekly workstream meetings to maintain project timelines, ensure proper execution of testing scenarios, and safeguard an accurate deployment • Lead foundational alignment design sessions, design confirmation sessions, and knowledge transfer meetings to guarantee client familiarity of configuration and precise product delivery• Create custom reports, dashboards, and grid configurations based on client requirements • Support clients in ad hoc needs via AMS ticket solutioning

• Integral team member of growing company from 12 to 115 employees• Spearheaded implementations of new platforms including payroll, HR/benefits, Loan Operating Systems (LOS), and Customer Relationship Managers (CRM)• Configured and administrated O365, Salesforce, Paycom, and Dialpad • Created company reports for all departments to monitor production• Collaborated with the owner and heads of all departments weekly as part of Leadership team to improve all processes

Irvine, California

– Managed pipeline of 35-40 loans– Consistently exceeded average turn-time for loans to fund in 25-30 days– Specialized in government loans – FHA, VA– Effectively communicated with other team members involved in the loan process – loanofficers, underwriters, funders, title companies, etc.– Assisted borrowers in gathering pertinent documentation for loan to close– Exercised high level of critical thinking, problem solving, and analytical skills throughout loan process

Irvine, California

– Utilized Encompass mortgage software program to prep files for Senior Loan Processors– Ordered VOEs, mortgage changes, credit supplements, and payoffs– Communicated with Senior Loan Processor to ensure files were complete and ready to move tofunding– Worked as an exclusive Junior Loan Processor to Executive Loan Processors

Lake Oswego, Or

– Provided superior customer service and maintained high level of excellence throughout eachguest’s stay– Utilized Opera computer system to schedule and/or adjust all hotel reservations– Effectively communicated with guests and other employees with friendly disposition andprofessional demeanor– Responsible for resolving guest complaints, requests, or reservation discrepancies– Managed cash bank for gift shop purchases and other cash transactions

Gresham, Or

- Generate lead pipeline through self-promotion and community networking- Exceeded expected sales commission in first two full pay periods as Sales Counselor- Guide guests and prospective members through tour of facilities- Keep in touch with lead pipeline through phone calls and pricing notifications

Foothill Ranch, Ca

– Responsible for training new call center agents and acclimate agents to RedistributionCampaign– Increased Junior Mortgage Banker productivity through comprehensive training and coaching– Served as point of contact for Junior Mortgage Banker Redistribution Campaign– Provided clear and consistent communication to educate borrowers on loan products bestsuited for their financial needs– Exceeded company expectations on campaign efficiency by nearly 5%

Foothill Ranch, California

Maintained high level of customer service while managing leads from variety of sources[inbound/outbound]– Reviewed online application with potential customer by verifying information provided ononline application – if lead matched certain criteria, it was then transferred to Senior MortgageBanker– Responsible for handling high call volume and strived to reach optimum transfer efficiency bytaking 350+ calls per day– Dedicated Junior Mortgage Banker for Red Zone team – Sales division focused on retentionleads

Laguna Beach, Ca

– Displayed high level of customer service to all bank customers– Established rapport with customer to build relationship and secure potential salesopportunities– Manage clientele in lobby to direct them to necessary department to maximize efficiency ofbanking process– Responsible for managing staff schedules– Trained and mentored banking associates to foster a cohesive and productive teamenvironment– Assisted customers with financial planning and structuring of finances

Laguna Beach, Ca

- Provide exceptional customer experience- Provide banking solutions for every customer- Assist customer with financial future- Open personal and business accounts, credit cards, and lines of credit- Ensure customer is in touch with all options and is contacted by all specialists appropriately (Mortgage, FSA, Business)- Issue new debit cards, track sales and ensure monthly and quarterly goals are met

Laguna Beach, Ca

- Provide exceptional customer experience- Provide banking solutions for every customer- Balance high limit cash drawer- Manage guests in lobby waiting for assistance from personal banker- Help customer with financial future- Open personal and business accounts, credit cards, and lines of credit- Ensure customer is in touch with all options and is contacted by all specialists appropriately (Mortgage, FSA, Business)- Issue new debit cards, track sales and ensure monthly and quarterly goals are met