Max Weiner Email and Phone Number
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SaaS & PaaS professional with extensive experience building and managing Customer Success in companies ranging from seed-stage startups, venture-backed, and publicly traded. Senior-level management experience in customer-facing and internal strategy positions with a successful track record of leading customer success departments, building sales operations, creating customer success programs (onboarding, NPS, churn & retention, health score, scaled and digital) and driving growth.
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Manager, Customer Success StrategyAppian CorporationWashington, Dc, Us
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Manager, Customer Success StrategyAppian Corporation Aug 2023 - PresentMclean, Virginia, UsI work on strategic projects, running pilots, and creating programs for the office of the Chief Customer Officer. Currently, I am focused on churn prevention, account health monitoring, and scaled/digital customer success strategies. -
Customer Success ManagerAppian Corporation Apr 2021 - Aug 2023Mclean, Virginia, UsManaged top tier accounts (+$15M ARR) ensuring success with both service and software engagements. Lead clients through their onboarding, adoption, and growth phases to support their automation journey, achieve their desired outcomes and realize value with Appian.
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Customer Success Career CoachCarly Agar Training Jan 2023 - PresentI help job-seekers prepare for the interview process with a focus on Customer Success. -
Senior Customer Success ManagerId.Me Jun 2020 - Apr 2021Mclean, Va, UsID.me is a digital wallet for consumers to rapidly prove their identity credentials. Once a user has established an ID.me account and verified their identity, they never have to do so again at any website where ID.me is accepted – eliminating the need to create a new password and to repeatedly prove identity. ID.me is accepted at hundreds of sites and counts 35 million users with more than 60,000 new users signing up daily. -
Mps Graduate Student In Technology ManagementGeorgetown University School Of Continuing Studies Sep 2019 - Jun 2020Washington, D.C., UsI moved abroad to teach English in a Spanish public school, practice Spanish language skills (B2 level) and continued coursework for my Master's degree. -
Senior Manager Of Customer SuccessXappmedia Jul 2017 - Aug 2019Washington, Dc, UsSenior Manager of Customer Success for Voice App Startup. Managed 3-person team overseeing customer success of media products for Voice AI SaaS platform for newly formed department. -Designed, standardized, and oversaw customer success for 4 software platform media products resulting in scaling delivery from 10 voice apps to 1000+ voice apps in a year and managing $600K+ in booked revenue.-Led department to “Excellent” customer satisfaction score (73 NPS) across 75+ accounts and 300+ platform users, spanning large enterprise companies to small businesses. -Created Customer Success internal operations, including implementation of various internal software tools, customer-facing materials, operating procedures, and policies and procedures.-Worked with Amazon Business Development and Amazon Product Management teams to create award-winning experience for Alexa users during live sporting events. -
Business Development ConsultantUpright Labs Sep 2018 - Jan 2019Washington, District Of Columbia, UsBusiness development and sales consultant responsible for creating and executing on sales strategy for e-commerce enterprise software startup. - Launched sales process to grow from 5 beta customers to 16 enterprise customers and robust sales pipeline in 3 months. - Responsible for and established lead generation, qualification and outreach process for sales efforts and pipeline.- Led marketing efforts including creating, publishing and distributing white papers/case studies, press releases, webinars and other sales materials. -
Director Of Implementation & Customer Success (Employee #1)Jabatalks, Llc Jul 2016 - Jul 2017Washington, Dc, UsDirector of Customer Success for Talent Acquisition SaaS Startup and employee #1. Involved in all aspects of day-to-day operations including leading marketing efforts, sales operations, customer success, product management, and support.-Built lead generation process and marketing strategy to generate 200+ leads/month (2+ demos/week), oversaw sales operations while growing from 0-33 customer accounts.-Implemented software platform and strategy with various government workforce agencies, including converting unpaid pilot programs with D.C. Government and Georgetown University into revenue generating accounts and referenceable customers. -Developed Customer Success playbook, including client discovery, scoping, implementation, supporting materials, tracking metrics and support processes for entire customer base of 1000+ active users. -
Customer Success ManagerKit Check Aug 2014 - Jul 2016Alexandria, Virginia, UsImplementation Manager for a fast-growing SaaS/Hardware Healthcare Startup. Early member of Customer Success team responsible for project management and grew into supervisory role and managing key accounts. -Led product implementations for 76 hospitals from point of sale through post-implementation for nationwide healthcare customer base including key strategic accounts and entire hospital systems.-Reduced time spent onsite during implementations by 30% by creating online training portal for 10,000+ of platform; Sourced software tool, produced videos, created training modules, and customer software certification program.-Oversaw 50+ project implementations, customized Salesforce for Customer Success, tracked project progress towards goals, staffed and approved project resources, and served as principal point of contact for all client escalations as member of Deployment Operations team. -
Service Delivery AnalystThe Northridge Group Jul 2013 - Aug 2014Rosemont, Il, UsService Delivery Analyst for Healthcare, Technology, and Customer Experience Consulting Firm. Directly supported C-Suite consultants on Fortune500 customer engagements with focus on improving customer experience and satisfaction. -Presented latest research on selected topics including financial, technological, and customer experience analysis for newly formed Customer experience consulting practice on a weekly basis to company CEO and executive consultants. -Primary analyst for $2M executive engagement of Fortune 10 client’s go-to market pilot strategy for Affordable Care Act Healthcare exchanges and made strategic recommendations for process improvements based on customer analysis.
Max Weiner Skills
Max Weiner Education Details
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Georgetown UniversityTechnology Management -
University Of MichiganFilm/Cinema/Video Studies
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Sidwell Friends High School
Frequently Asked Questions about Max Weiner
What company does Max Weiner work for?
Max Weiner works for Appian Corporation
What is Max Weiner's role at the current company?
Max Weiner's current role is Manager, Customer Success Strategy.
What is Max Weiner's email address?
Max Weiner's email address is we****@****ich.edu
What is Max Weiner's direct phone number?
Max Weiner's direct phone number is +124089*****
What schools did Max Weiner attend?
Max Weiner attended Georgetown University, University Of Michigan, Sidwell Friends High School.
What are some of Max Weiner's interests?
Max Weiner has interest in Social Services, Civil Rights And Social Action, Education, Science And Technology, Human Rights, Health.
What skills is Max Weiner known for?
Max Weiner has skills like Management Consulting, Online Research, Management, Competitive Analysis, Project Management, Data Analysis, Time Management, Microsoft Office, Public Speaking, Strategy, Research, Analysis.
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