AeroLeads people directory · profile
Max Weiner Email & Phone Number
Manager, Customer Success Strategy
at
Appian Corporation
1 work email found
@appian.com
2 phones found area 240 and 847
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Manager, Customer Success Strategy
Location
Washington, District of Columbia, United States
Who is Max Weiner? Overview
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Quick answer
Max Weiner is listed as Manager, Customer Success Strategy at Appian Corporation, based in Washington, District of Columbia, United States. AeroLeads shows a work email signal at appian.com, phone signal with area code 240, 847, and a matched LinkedIn profile for Max Weiner.
Max Weiner previously worked as Customer Success Manager at Appian Corporation and Customer Success Career Coach at Carly Agar Training. Max Weiner holds Master'S Degree, Technology Management from Georgetown University.
Company email context
Email format at Appian Corporation
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{first}.{last}@appian.com
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Profile bio
About Max Weiner
SaaS & PaaS professional with extensive experience building and managing Customer Success in companies ranging from seed-stage startups, venture-backed, and publicly traded. Senior-level management experience in customer-facing and internal strategy positions with a successful track record of leading customer success departments, building sales operations, creating customer success programs (onboarding, NPS, churn & retention, health score, scaled and digital) and driving growth.
Listed skills include Management Consulting, Online Research, Management, Competitive Analysis, and 19 others.
Current workplace
Max Weiner's current company
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11 roles
Max Weiner work experience
A career timeline built from the work history available for this profile.
Manager, Customer Success Strategy
CurrentI work on strategic projects, running pilots, and creating programs for the office of the Chief Customer Officer. Currently, I am focused on churn prevention, account health monitoring, and scaled/digital customer success strategies.
Aug 2023 - Present
Customer Success Manager
Managed top tier accounts (+$15M ARR) ensuring success with both service and software engagements. Lead clients through their onboarding, adoption, and growth phases to support their automation journey, achieve their desired outcomes and realize value with Appian.
Apr 2021 - Aug 2023
Customer Success Career Coach
CurrentI help job-seekers prepare for the interview process with a focus on Customer Success.
Jan 2023 - Present
Senior Customer Success Manager
ID.me is a digital wallet for consumers to rapidly prove their identity credentials. Once a user has established an ID.me account and verified their identity, they never have to do so again at any website where ID.me is accepted – eliminating the need to create a new password and to repeatedly prove identity. ID.me is accepted at hundreds of sites and counts 35 million users with more than 60,000 new users signing up daily.
Jun 2020 - Apr 2021
Mps Graduate Student In Technology Management
I moved abroad to teach English in a Spanish public school, practice Spanish language skills (B2 level) and continued coursework for my Master's degree.
Sep 2019 - Jun 2020
Senior Manager Of Customer Success
Senior Manager of Customer Success for Voice App Startup. Managed 3-person team overseeing customer success of media products for Voice AI SaaS platform for newly formed department. -Designed, standardized, and oversaw customer success for 4 software platform media products resulting in scaling delivery from 10 voice apps to 1000+ voice apps in a year and managing $600K+ in booked revenue.-Led department to “Excellent” customer satisfaction score (73 NPS) across 75+ accounts and 300+ platform users, spanning large enterprise companies to small businesses. -Created Customer Success internal operations, including implementation of various internal software tools, customer-facing materials, operating procedures, and policies and procedures.-Worked with Amazon Business Development and Amazon Product Management teams to create award-winning experience for Alexa users during live sporting events.
Jul 2017 - Aug 2019
Business Development Consultant
Business development and sales consultant responsible for creating and executing on sales strategy for e-commerce enterprise software startup. - Launched sales process to grow from 5 beta customers to 16 enterprise customers and robust sales pipeline in 3 months. - Responsible for and established lead generation, qualification and outreach process for sales efforts and pipeline.- Led marketing efforts including creating, publishing and distributing white papers/case studies, press releases, webinars and other sales materials.
Sep 2018 - Jan 2019
Director Of Implementation & Customer Success (Employee #1)
Director of Customer Success for Talent Acquisition SaaS Startup and employee #1. Involved in all aspects of day-to-day operations including leading marketing efforts, sales operations, customer success, product management, and support.-Built lead generation process and marketing strategy to generate 200+ leads/month (2+ demos/week), oversaw sales operations while growing from 0-33 customer accounts.-Implemented software platform and strategy with various government workforce agencies, including converting unpaid pilot programs with D.C. Government and Georgetown University into revenue generating accounts and referenceable customers. -Developed Customer Success playbook, including client discovery, scoping, implementation, supporting materials, tracking metrics and support processes for entire customer base of 1000+ active users.
Jul 2016 - Jul 2017
Customer Success Manager
Implementation Manager for a fast-growing SaaS/Hardware Healthcare Startup. Early member of Customer Success team responsible for project management and grew into supervisory role and managing key accounts. -Led product implementations for 76 hospitals from point of sale through post-implementation for nationwide healthcare customer base including key strategic accounts and entire hospital systems.-Reduced time spent onsite during implementations by 30% by creating online training portal for 10,000+ of platform; Sourced software tool, produced videos, created training modules, and customer software certification program.-Oversaw 50+ project implementations, customized Salesforce for Customer Success, tracked project progress towards goals, staffed and approved project resources, and served as principal point of contact for all client escalations as member of Deployment Operations team.
Aug 2014 - Jul 2016
Service Delivery Analyst
Service Delivery Analyst for Healthcare, Technology, and Customer Experience Consulting Firm. Directly supported C-Suite consultants on Fortune500 customer engagements with focus on improving customer experience and satisfaction. -Presented latest research on selected topics including financial, technological, and customer experience analysis for newly formed Customer experience consulting practice on a weekly basis to company CEO and executive consultants. -Primary analyst for $2M executive engagement of Fortune 10 client’s go-to market pilot strategy for Affordable Care Act Healthcare exchanges and made strategic recommendations for process improvements based on customer analysis.
Jul 2013 - Aug 2014
3 education records
Max Weiner education
Master'S Degree, Technology Management
Georgetown University
Bachelor Of Arts (B.A.), Film/Cinema/Video Studies
University Of Michigan
Education record
Sidwell Friends High School
FAQ
Frequently asked questions about Max Weiner
Quick answers generated from the profile data available on this page.
What company does Max Weiner work for?
Max Weiner works for Appian Corporation.
What is Max Weiner's role at Appian Corporation?
Max Weiner is listed as Manager, Customer Success Strategy at Appian Corporation.
What is Max Weiner's email address?
AeroLeads has found 1 work email signal at @appian.com for Max Weiner at Appian Corporation.
What is Max Weiner's phone number?
AeroLeads has found 2 phone signal(s) with area code 240, 847 for Max Weiner at Appian Corporation.
Where is Max Weiner based?
Max Weiner is based in Washington, District of Columbia, United States while working with Appian Corporation.
What companies has Max Weiner worked for?
Max Weiner has worked for Appian Corporation, Carly Agar Training, Id.Me, Georgetown University School Of Continuing Studies, and Xappmedia.
How can I contact Max Weiner?
You can use AeroLeads to view verified contact signals for Max Weiner at Appian Corporation, including work email, phone, and LinkedIn data when available.
What schools did Max Weiner attend?
Max Weiner holds Master'S Degree, Technology Management from Georgetown University.
What skills is Max Weiner known for?
Max Weiner is listed with skills including Management Consulting, Online Research, Management, Competitive Analysis, Project Management, Data Analysis, Time Management, and Microsoft Office.
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