Maxwell Hunter Email & Phone Number

Smyrna, Tn, Us

Smyrna, Tn, Us

Chattanooga, Tn, Us

La Vergne, Tennessee, Us

-Primary Subject Matter Expert for 365 Microsoft SharePoint, Flow, Power Apps, Teams, and Yammer for the enterprise-Onboarded & engineered Zendesk instances for all customer organizations before architecting standards and executing migration tasks for standardization across customer brands reducing cost and increasing customer center efficiency by over 25%-Architect & lead engineer overseeing and executing tasks relating to DevOps pipelines and helm charts for net new enterprise-hosted data center ITSM application and implemented robust ITIL framework standards-Architect & lead engineer overseeing and executing upon deployment of replacement Atlassian infrastructure utilizing clustered data center installations pending server end of life of Jira & Confluence-Engineering, administration, & maintenance of over 250 Kanban, Scrum, and service management projects and associated knowledge base spaces between Atlassian Jira & Confluence-Engineering & maintenance of key Linux clusters and associated databases for business-critical applications and services across all application environment life cycles-Engineering & administration of enterprise on-call management software and implemented automation integrations between several monitoring and heartbeat software-Architected & engineered robust onboarding processes and standards and implemented thorough open-to-close onboarding automations across several brands to fully provision all net new IT hires before their start date-Led enterprise-level SharePoint standardization efforts & architected 365 environment to sunset the majority of legacy shares with full replication of complex permission schema and programmatically migrated non-compliant sites to meet new standards

Mahwah, Nj, Us

-Subject Matter Expert for Microsoft SharePoint, file shares, Flow, and Power Apps (previously Power Automate) for the enterprise-Final escalation point for Windows Server related incidents and issues-Lead Engineer in charge of the migration of over 3500 SharePoint sites from on premises to Office 365 SharePoint-Engineer overseeing 4000 + servers across multiple environments distributed across 15 domain forests deployed on premises, via VMWare, and Amazon Web Services-Developed processes and procedures for the automation of Windows and Unix server deployment via Ansible and Puppet for reduced workload-Deployed enterprise Power Automate Gateway for multiple critical flows using several different connections across the environment-Created and maintained monthly delivery of OS Health and Uptime deck using complex SQL logic to identify issue trends and problematic servers and operating systems for leadership-Maintained single source asset inventory of environment via Ivanti Asset Manager using automated scripts to update with API-Migrated Servers, AD Users, and AD Computers via Quest Migration tool from source domain to target-Configured golden image and Standard Operating Procedures for AWS deployment of servers including security groups, subnets, and IAM rights-Led file migrations of over 35 TB of brand data for brands purchased by other businesses as per contractual agreement-Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources-Negotiated and contracted with consultants, technical personnel, and vendors for services and products

Mahwah, Nj, Us

-Administration & maintenance of enterprise level ITSM application using ITIL framework-Creation and maintenance of over 200 self-service catalog forms-Administration & maintenance of enterprise level mass communications application, including fully automated integration process and ingestion process-Maintain & update API integrations between enterprise level ITSM application (Ivanti Service Manager & Asset Manager) with an enterprise risk assessment program (RSAM)-Leverage Active Directory modules for mass data analysis, object updates, and comparisons with other key systems-Administration of multiple voice routing solutions for internal HRIS, Procurement, and IT Service Desk teams and the SQL databases they reference

Mahwah, Nj, Us

-Conversion of previous reporting from SAP Crystal based to Visual Studio SSRS based reports on an enterprise level within time constraints-Secondary conversion of Visual Studio SSRS based reports of queries on the same enterprise level scale-Worked directly with other teams to diagnose and troubleshoot issues and workarounds to fit the enterprise needs for prompt and accurate reporting-Led creation of all new reports and handled any and all older reports, meeting up to several times with other teams to get an idea of what was required in the confines of limited team resources-Assists in administration of BI based applications and the organization's ITSM based ticketing system as well as management/creation/maintenance of all aspects of the applications therein.-Worked closely using ITIL best practices with internal Service Desk acting as an administrator of advanced operations and functionality of mass notification management, IVR configuration, ITSM application management and administration, virtual server administration, and DBA administration.

Mahwah, Nj, Us

-Provided assistance to any and all corporate employees, from temporary contractor to C-level executives with any and all issues they may be experiencing, and escalated to the appropriate team where necessary-Maintained the same world class customer service the enterprise expects, and the customers love-Provisioned access where necessary to multi-factor authentication for remote users through active directory administration center-Moderated and managed potential problems through mass conference calls, and reported on any and all problems daily to leadership and management of the enterprise

Stamford, Connecticut, Us

-Served as first point of escalation for any issue a customer might experience with TV, Internet, or Phone service provided by the company-Monitored ingress and egress across the signal strength, and assigned technicians to repair where necessary-Provisioned modems with Internet and or Phone service of multiple tiers with a large amount of variance between service packages-Assumed responsibility in maintaining signal integrity from a macro to micro scale, from the service hubs down to the drops and taps within neighborhoods for the best customer experience-Oversaw new service integrations, pilot areas, and maintained potential customer prospects

Hilliard, Oh, Us

-Provided high level and technical computer diagnostics, troubleshooting, technical support, and occasionally recommendations through several diverse communication channels-Professionally interacted with and provided recommendations to customers and peers alike to solve any and all issues through over the phone support on a corporation level-Walked potential customers through a variety of troubleshooting steps to solve their respective problems for any product offered for sale by the enterprise, including rapidly adapting to new technologies and learning as much as possible about any electronic device-Aided in research, design, budgeting, quality assurance, and implementation of new company hardware and personal computers

Framingham, Ma, Us

-Offered and managed services within the store, including: computer diagnostics, computer repair, data recovery, hardware installation, network setup, maintenance & organisation of building and station, customer service, hardware & software recommendations, service & product deployment-Attended and maintained relationships to the business through on-site diagnostics, troubleshooting, and deployment of everything from single PC homes to fully networked infrastructures

Atlanta, Ga, Us

Working safely, quickly, and efficiently, lifting packages of varying size, shape, and weight into an organized deployment while maintaining speed and structural integrity. Tutoring and management of new hires to area.

Associate Of Science - As

Certificate Of Completion (2 Year), Video Game & Software Design

High School, General Education