Maxwell Phillips Email & Phone Number

Jersey City, Nj, Us

New York City Metropolitan Area

New York City Metropolitan Area

Crafted product roadmap for a FinTech startup's initial product, starting at conception and culminating in VC pitch.Facilitated Agile fundamental trainings for a rapidly growing development team of 10 people.Responsible for putting together SOP materials for future onboarding procedures.Wrote and edited User Stories utilizing business analysis and high-level demands as stated by product owner.

Facilitated daily communication with 3PLs to ensure quality logistical fulfillment for over 2,000 educational facilities nationwide, focusing on orders over $150,000.Crafted and organized User Acceptance Testing for department-wide transition to newly developed ERP fulfillment solutions to drive a projected 15% YoY revenue increase. Collaborated with 3 cross-functional teams to engage with Jira and Agile fundamentals.Trained an Order Fulfillment team of over 20… Show more Facilitated daily communication with 3PLs to ensure quality logistical fulfillment for over 2,000 educational facilities nationwide, focusing on orders over $150,000.Crafted and organized User Acceptance Testing for department-wide transition to newly developed ERP fulfillment solutions to drive a projected 15% YoY revenue increase. Collaborated with 3 cross-functional teams to engage with Jira and Agile fundamentals.Trained an Order Fulfillment team of over 20 colleagues on newly implemented ERP systems. Show less

Greater New York City Area

Worked with The College Board’s State and District Partnerships team to supply over 570 districts across 49 contiguous states with SAT Suite of Assessment (PSAT/NMSQT, PSAT 8/9, PSAT 10, SAT School Day) materials as well as handling invoicing, technical issues, and operational disturbances.Acted as primary point of contact between customer service and the SAT Suite of Assessments product team, policy & implementation team, operations team, and accounts payable staff to drive policy… Show more Worked with The College Board’s State and District Partnerships team to supply over 570 districts across 49 contiguous states with SAT Suite of Assessment (PSAT/NMSQT, PSAT 8/9, PSAT 10, SAT School Day) materials as well as handling invoicing, technical issues, and operational disturbances.Acted as primary point of contact between customer service and the SAT Suite of Assessments product team, policy & implementation team, operations team, and accounts payable staff to drive policy enhancements, resolve billing concerns, and implement new product features.Delivered an emergency initiative to bring the SAT Suite of Assessments to over 25,000 students during a non-standard timeline by providing flexible testing options through pre-paid testing vouchers.Utilized Salesforce Marketing Cloud and Salesforce CRM to generate ad-hoc reports, driving business decisions by VP and C-Suite staff.Co-authored a 12-month transition from ad-hoc customer service escalations to the utilization of a Salesforce ticketing system, allowing a more transparent workflow from Customer Service through to Product Owners.Designed and deployed daily operational email campaigns to over 250,000 educators nation-wide.Participated in and established an agile workflow, leading 3 standup meetings per day. Show less

Greater New York City Area

My duties as an analyst for the Contracts and Assessments team included, but were not limited to, performing quality control on the data received from our internal database systems. I also worked with the Assistant Director of the Contracts and Assessments team to create data-driven reports that were delivered to the Vice President of the College Readiness Assessments team on a weekly basis.While working as an analyst for the Contracts and Assessments team at The College Board I was… Show more My duties as an analyst for the Contracts and Assessments team included, but were not limited to, performing quality control on the data received from our internal database systems. I also worked with the Assistant Director of the Contracts and Assessments team to create data-driven reports that were delivered to the Vice President of the College Readiness Assessments team on a weekly basis.While working as an analyst for the Contracts and Assessments team at The College Board I was responsible for keeping a watchful eye over the company-wide implementation of Salesforce. I worked alongside of States and Districts Partnership team to answer any questions and walk them through the process of using the Salesforce platform. Show less

Renton, Wa

Delivered data through quarterly surveys, providing the executive leadership team with customer feedback, driving brand decisions and goal-setting.Reduced brand expenses by 25% over the course of a year by optimizing web production and Distant Lands Coffee Brand packaging.Maintained relationships with internal and external sales teams to enhance marketing materials, operating on customer-level requests.

Seattle, Washington, United States

Crafted an internal wiki, detailing the processes necessary to upload yearbook photographs with built-in metadata, flowing down from over 200 high schools nationwide once per year.Authored a process for curating, tagging, and alerting individuals through Facebook APIs of updates to their high school yearbook photos and peer contact information.