-Created Utah's first food hall utilizing a platform for a single purchase for all vendors-Implemented a cutting edge food delivery platform that creates efficiencies at all stages-Deployed our first large scale messaging board system to a client's mall-Partnered with an exceptional sales kiosk platform and deployed for clients

-Created a multi-million dollar food network from the ground up-Built restaurants, catering, ghost kitchens, food trucks & commissaries-Implemented a comprehensive inventory tracking system across brands-Migrated all front of house sales to Kiosk & Self-Ordering mechanisms-Created and designed messaging boards to effectively communicate-Learned to build brand recognition with packaging and messaging-Reduced food costs across all brands to exceed industry standards-Standardized food preparation and procedures for all food operations-Reduced labor costs across all brands to exceed industry standards-Created a one of a kind multi restaurant concept in the heart of Provo-Built Utah’s largest food truck & catering commissary in Salt Lake City-Created a Non-profit foundation for food truck owners in the US-Helped lobby Utah congress to enhance food safety regulations-Worked with hundreds of business owners to enhance our industry-Built a positive work environment with a low turnover rate-Learned to create positive financial returns for stakeholders

-Converted multiple CRM platforms to a cohesive and singular solution-Migrated internal PBX system to a hosted Phone System-Helped limit IT expenditures on unnecessary and non-needed solutions

-Built a VPN backhaul to multiple sites in order to better integrate the network-Configured network switching devices between locations and centers-Managed Firewall functions for the network: VPN, NAT, ACL-Helped plan, design, and configure a colocation for our data center-Installed and configured WLC and multiple Aironet access points-Implemented and configured LifeSize product at multiple office locations-Planned and moved an existing data center to another physical location-Deployed Kronos Timekeeping solution to remote sites across the business-Assisted in planning and design of in-house IT asset management Database-Provided business support to over 150 business units and 2500 end users-Successfully completed nearly every ticket assigned though ticketing-Upgraded Enterprise Network Security with design and implementation AV-Supported Avaya PBX and performed maintenance/configuration/support-Worked closely with Network Administrator in numerous capacities-Troubleshot issues regarding Citrix, AD, and proprietary software systems

-Built the network from 20 to over 250 endpoints during tenure-Configured CISCO/HP switches and router for connectivity and functionality-Built the network from the ground up, implanted and designed all aspects-Installed, implemented, and maintained a DVR recorder and monitoring system-Built a live metrics reporting system to be displayed on TV’s on the sales floor-Managed all levels of security for the organization: cameras, doors, etc.-Pulled, cabled, and terminated over 250 Ethernet drop for business expansion-Configured, installed, and wired Cisco WAP’s as part of the network expansion-Built and maintained an Access database to handle and manage sales leads-Installed and maintained Asterisk server for inter-office communications-Sole technical support for the organization and provided all IT support-Assisted with lead conversion, tracking, and sales analysis for the call center

-Helped build a 30 workstation network built on a Windows Vista platform-Built the Domain, which included IIS, DFS, MSSQL, and NAs appliances-Installed and serviced all computer needs for end users of the network-Provided technical support to users regarding the in-house applications/DB-Helped build and maintain the internal website and intranet staff-Gained understanding of SQL language to provide necessary information-Provided reporting and statistical analysis of labor for the government-Migrated the network from a Vista and 03 environment to Win 7/08-Learned the basics of Hyper-V virtualization where we housed several VM’s

-Built and maintained an Access database to track all residents’ status changes-Tracked and analyzed residents’ success rate and built presentations for staff-Implemented training program to improve staff/residents computer knowledge-Built and configured computers for the needs of the organization-Assisted with all IT related technical support issues throughout the organization

-Provided Network Support and Administration to the South West Region-Configured and supported teleconferencing between the offices-Implemented tape back-up policy for the Salt Lake City regional office-Assisted with a network takeover of Stein-Cox corporation by corporate-Improved WAN network traffic between regional and corporate offices-Provided technical support to Revit and AutoCAD programs for users

-Provided technical support for computers, printers and staff for the local office-Maintained and managed the local corporate computers and software-Increased additional revenue on rentals by an average of 10% from year to year-Managed the rental fleet of over 100 Recreational Vehicles and accessories-Increased local sales volume month over month for each consecutive month -Increased sales volume of refurbished rental units to meet monthly goals

-Installed, configured, and troubleshot Security Systems and Fire Alarms-Trained on proper placement of varied security devices to ensure protection-Responded to after-hours calls by end users and in a timely manner-Wired and terminated, punched down, and patched numerous cabling types-Helped customers understand security essentials and needs assessments

-Armed Forces Service Medal, Armed Forces Expeditionary Medal, Navy Good Conduct Medal, (2) Battle “E” Ribbons, Sea Service Ribbon, Sharpshooter Ribbon, National Defense Service Ribbon-Routinely Performed at “Above Average” Standard during Evals and FitReps-Separated From Active Duty With An Honorable Discharge-Consistently passed Physical Assessments as “Outstanding” during my career-Combat Veteran With A Service Related Disability (No work impact)

-Worked as a Microcomputer Technician in support of an IT-21 DOD Network-Installed, configured, and terminated CAT-5 and Fiber-Optic cabling runs-Managed ticketing system for trouble calls, supervising multiple agents-Qualified to destroy classified materials concurrent with DOD policies-Performed routine database administration on HP-UX and NT servers-Provided Network Support to roughly 1000 workstations and 3000 users-Handled classified materials in accordance with DOD security policy-Served as the Magnetic Media Librarian for all database backups -Worked in conjunction with other Government assets for WAN connectivity-Qualified as Damage Control Investigator in real world battle stations