Maxwell M. Email & Phone Number

Philadelphia, PA, US

Philadelphia, PA, US

• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.
• Utilizes industry standard processes to generate specifications for implementation and for specification review process.
• Identifies problem definitions and makes recommendations regarding refinements and decisions, throughout the product life cycle.
• Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.
• Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.
• Participates in disaster recovery planning, testing and be available off hours for production support.

• Garnered a strong following and received positive acclaim for live performances at prominent clubs, festivals, and radio stations, captivating audiences with a diverse range of music genres.
• Demonstrated a keen understanding of clients' visions, effectively translating their desired image and mood into memorable musical experiences.
• Utilized comprehensive research skills to stay up-to-date with industry trends, emerging technologies, and music production techniques, enhancing creative output.
• Exhibited a commitment to social causes by spearheading fundraising efforts for the American Heart Association, successfully raising significant funds through participation in the 5K event.

Philadelphia, PA, US

• Assisted in the development and implementation of Service Desk standards, processes, and systems required to deliver consistent, high-quality customer service.
• Maintained and reported on individual and team metrics via Magic TTS tools and maintain the Service Desk database.
• Managed current queues and defined new queues to insure proper categorization and assignment of issues.
• Researched and developed testing solutions to complicated issues, documenting the resolutions then presenting and training coworkers and clients.
• Provided white-glove support for CHOP's C-level executives
• Partnered with different teams to ensure conference room meetings are facilitated efficiently by maintaining appropriate AV equipment

Cupertino, California, US

• Provided unparalleled customer service and expert product knowledge to Apple Store customers, fostering exceptional experiences.
• Cultivated strong, positive relationships with customers by delivering prompt and efficient support to new and existing device owners.
• Delivered personalized training sessions to new customers, empowering them with essential skills to embark on captivating photo, video, and music projects.

Cupertino, California, US

• Demonstrated exceptional adaptability by seamlessly transitioning from Apple Retail to Apple Support during COVID-19 store closures, providing invaluable over-the-phone support and troubleshooting assistance.
• Offered comprehensive expertise and guidance to customers regarding Apple software, hardware, products, services, and accessories, ensuring exceptional user experiences.
• Utilized superior communication skills to answer customer inquiries and provide expert advice through phone calls and online chat platforms.

Philadelphia, PA, US

• Provided exceptional technical support to students and faculty, ensuring seamless installation and utilization of software programs.
• Guided students and faculty through the software installation process, offering clear and concise instructions to facilitate a smooth start-up experience.
• Proactively assisted students and faculty in troubleshooting software-related issues, delivering prompt resolutions and actionable tips for problem resolution.
• Collaborated with senior analysts and support technicians to escalate and resolve complex cases, ensuring the highest level of customer satisfaction.
• Conducted thorough on-site assessments of technical issues in faculty offices and classrooms, swiftly identifying and resolving challenges to minimize disruptions.

Lewisburg, PA, US

• Provided comprehensive support for Bucknell Bison athletic events, ensuring an engaging and memorable experience for attendees.
• Curated and managed music playlists, creating an energetic atmosphere that enhanced the overall ambiance of the events.
• Recorded and edited high-quality videos capturing event highlights, player profiles, and memorable moments, which were utilized for promotional purposes and audience entertainment.
• Created visually appealing advertisements that effectively showcased sponsors' products and services on strategically placed video displays.
• Developed and sold programs containing detailed information about the athletic events, including team rosters, game schedules, and player profiles.

Bachelor'S Degree, Marketing

High School Diploma, General Education