• Responsible for daily monitoring, maintaining a high degree of performance, coordinating system behaviors, using existing and creating new tools for managing multiple environments.• Utilizes industry standard processes to generate specifications for implementation and for specification review process.• Identifies problem definitions and makes recommendations regarding refinements and decisions, throughout the product life cycle.• Attends planning and status meetings with key client personnel to understand project requirements and communicate our implementation methodology to the client.• Ensures information system functionality meets all clinical and business requirements of Integration and UPHS organization.• Participates in disaster recovery planning, testing and be available off hours for production support.• Ensures system integrity of the application is the primary responsibility of the administrator.• Assists in the education and training of new hires and other team members and be available as a resource for the team.• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures

• Garnered a strong following and received positive acclaim for live performances at prominent clubs, festivals, and radio stations, captivating audiences with a diverse range of music genres.• Demonstrated a keen understanding of clients' visions, effectively translating their desired image and mood into memorable musical experiences.• Utilized comprehensive research skills to stay up-to-date with industry trends, emerging technologies, and music production techniques, enhancing creative output.• Exhibited a commitment to social causes by spearheading fundraising efforts for the American Heart Association, successfully raising significant funds through participation in the 5K event.

• Assisted in the development and implementation of Service Desk standards, processes, and systems required to deliver consistent, high-quality customer service.• Maintained and reported on individual and team metrics via Magic TTS tools and maintain the Service Desk database.• Managed current queues and defined new queues to insure proper categorization and assignment of issues.• Researched and developed testing solutions to complicated issues, documenting the resolutions then presenting and training coworkers and clients.• Provided white-glove support for CHOP's C-level executives• Partnered with different teams to ensure conference room meetings are facilitated efficiently by maintaining appropriate AV equipment• Supported over 500 employees at the Roberts Center for Pediatric Research building along with one other IS team member.

• Provided unparalleled customer service and expert product knowledge to Apple Store customers, fostering exceptional experiences.• Cultivated strong, positive relationships with customers by delivering prompt and efficient support to new and existing device owners.• Delivered personalized training sessions to new customers, empowering them with essential skills to embark on captivating photo, video, and music projects.

• Demonstrated exceptional adaptability by seamlessly transitioning from Apple Retail to Apple Support during COVID-19 store closures, providing invaluable over-the-phone support and troubleshooting assistance.• Offered comprehensive expertise and guidance to customers regarding Apple software, hardware, products, services, and accessories, ensuring exceptional user experiences.• Utilized superior communication skills to answer customer inquiries and provide expert advice through phone calls and online chat platforms.

• Provided exceptional technical support to students and faculty, ensuring seamless installation and utilization of software programs.• Guided students and faculty through the software installation process, offering clear and concise instructions to facilitate a smooth start-up experience.• Proactively assisted students and faculty in troubleshooting software-related issues, delivering prompt resolutions and actionable tips for problem resolution.• Collaborated with senior analysts and support technicians to escalate and resolve complex cases, ensuring the highest level of customer satisfaction.• Conducted thorough on-site assessments of technical issues in faculty offices and classrooms, swiftly identifying and resolving challenges to minimize disruptions.

• Provided comprehensive support for Bucknell Bison athletic events, ensuring an engaging and memorable experience for attendees.• Curated and managed music playlists, creating an energetic atmosphere that enhanced the overall ambiance of the events.• Recorded and edited high-quality videos capturing event highlights, player profiles, and memorable moments, which were utilized for promotional purposes and audience entertainment.• Created visually appealing advertisements that effectively showcased sponsors' products and services on strategically placed video displays.• Developed and sold programs containing detailed information about the athletic events, including team rosters, game schedules, and player profiles.