Max Whitaker

Max Whitaker Email and Phone Number

Co-Founder & Managing Director at Akorn Media @ Akorn Media
Max Whitaker's Location
Irvine, California, United States, United States
Max Whitaker's Contact Details

Max Whitaker personal email

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About Max Whitaker

I help great brands get in front of clients and customers at the right time.I have scaled and led large local, remote, and offshore teams. This includes my time at Blizzard Entertainment, where I built a 450-seat contact center in nine months to support the launch of World of Warcraft. I've held leadership roles at global organizations like NCSOFT and Electronic Arts, as well as a number of early stage companies.​I'm a keen strategist and passionate evangelist, with an exhaustive background in business development, service operations, digital publishing, and software development. Experience within organizations ranging from startup and early-stage to market-leading global powerhouses. Dynamic leadership skills involving staffing, training, and performance management of large local, remote and hybrid teams.

Max Whitaker's Current Company Details
Akorn Media

Akorn Media

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Co-Founder & Managing Director at Akorn Media
Max Whitaker Work Experience Details
  • Akorn Media
    Co-Founder, Managing Director
    Akorn Media Feb 2022 - Present
    Irvine, California, United States
    Akorn Media is a Southern California-based Intent Marketing agency that helps great brands crush their growth objectives.You run your business, we do the rest.
  • Twin Star Sabers Inc.
    Founder & Ceo
    Twin Star Sabers Inc. May 2019 - Present
    Orange County, California, United States
    Twin Star Sabers is a fully bootstrapped newcomer attempting to disrupt the custom electronic lightsaber market. Our mission is to batch produce unique works of contemporary folk art, optimized for active use, and get them into our customers’ hands quickly.Let’s face it; custom lightsabers have a number of practical uses and, at some point in our lives, we all realize we must own one. Some people want to abuse their saber, sparring with friends or dropping it a bunch learning how to spin/trick. Others want to keep their saber in pristine condition so it looks rad on their mantle, in their hand, or on their hip.We’re pursuing innovation by prioritizing - aesthetics and comfort, in our industrial design - ergonomics and durability, in our engineering process - and the development of proprietary components for our electronics installs. Our coarse customization options allow for rapidly scaling production, delivering shorter lead times to customers anxious to play with their new toy.This business experiment was born out of a personal desire to drive the industry forward. There's a burgeoning community growing around both the hobby and the sport, and we feel that they’re underserved by having to accept trade-offs in aesthetics, performance, or delivery speed - sometimes all three!
  • Viva International Ltd.
    Business Technology Consultant
    Viva International Ltd. Oct 2017 - Feb 2021
    Dubai, United Arab Emirates
    International Infrastructure Development• Drove business development efforts for a corporate pivot into blockchain technology and currently serve as in-house technology support.• Host weekly blockchain education sessions with team members, exploring both fundamental concepts as well as the ongoing evolution of the technology.
  • Greymass
    Co-Founder
    Greymass Jun 2016 - Feb 2019
    Orange County, California Area
    Product management and business development for open source blockchain-based business experiments, including a cryptocurrency wallet, a content publishing platform, and block production services.
  • Juicedb.Com
    Co-Founder
    Juicedb.Com Mar 2015 - Sep 2016
    Orange County, California, United States
    • Product planning and business strategy development for the leading web- and mobile-based vaporizer e-liquid consumer research resource.• Product ownership and feature design – from concept to launch – of consumer engagement and business acquisition mechanisms. • Strategic partnership management including affiliate program implementation, customer onboarding, and promotional collaborations.
  • Ncsoft
    Product Monetization Manager
    Ncsoft Mar 2014 - Mar 2015
    Orange County, California Area
    • P&L responsibility for global first party digital revenue streams for the hybrid subscription-based online multiplayer PC game WildStar. • Developed and owned strategic and tactical plans to drive profits from software client activations, subscriptions, and ancillary digital products. • Internal business planning built around management of performance metrics (e.g. CPA, ARPU, LTV) and product plans for senior management. • Led partnership management for the WildStar storefronts including payment providers and affiliates, in addition to oversight of the development process for Carbine’s platform business requirements. • Regular reporting on, and monitoring of, daily and weekly sales performance and initiation of action, as necessary, to meet projections.
  • Carbine Studios
    Senior Systems Designer
    Carbine Studios Feb 2013 - Mar 2014
    Orange County, California Area
    • Accountable for all aspects of MTX (microtransaction) system and digital item design for the online game WildStar, including the launch product catalog, pre-order incentives and Deluxe Edition upgrade benefits. • Presented extensively to Carbine leadership, NCSOFT global executives, and external partners on the business model, monetization strategies, platform status and challenges, fraud prevention, and email marketing. • Primary driver of the definition and communication of WildStar’s hybrid subscription-based business model, both internally and externally. • Subject matter expert for WildStar’s feature development needs and shepherd of the game’s integration with both of NCSOFT’s platforms, collaborating with NCWEST and Korean HQ platform development teams. • End-to-end responsibility for pre-launch email marketing as well as API integration for beta access serial code delivery.
  • K2 Network
    Lead Game Designer
    K2 Network Mar 2010 - Sep 2011
    Orange County, California Area
    • Accountable for all creative components of the brand’s inaugural first-party MMOG, the Unity-based PC game Hailan Rising.• Integrated microtransaction monetization strategies into the core design, utilizing proven free-to-play methodologies and innovative new strategies.
  • K2 Network
    Senior Director, Web Portal
    K2 Network Nov 2008 - Mar 2010
    Orange County, California Area
    • Full responsibility for driving the nascent brand through the GamersFirst portal, the web-based front-end of the GamersFirst Connect platform. • In addition to supporting legacy licensed titles, negotiated and integrated channel partnerships, ran SEM activities, and oversaw SEO initiatives.• Product lead for GamersFirst’s initial first-party product development effort; a series of four casual browser games with a social tie-in app, based on the Animax (Sony) LaMB property. Liaised between external partner and internal development team, driving software design and development, defining monetization strategy, and enforcing brand integrity.
  • K2 Network
    Senior Director, Customer Experience
    K2 Network Aug 2007 - Nov 2008
    Orange County, California Area
    • Responsible for the quality of all user-facing operations with teams split between Irvine, CA headquarters and Bangalore, India satellite office for six freemium online games.• Served as interim product lead for the launch of Golf King, in a channel partnership with NHN USA. In addition to customer support considerations, responsible for (on-site) partner relations, product westernization, and pricing strategies for microtransaction monetization.
  • K2 Network
    Director, Service Operations
    K2 Network Apr 2006 - Aug 2007
    Orange County, California Area
    • Managed physically decentralized game, technical, and payment support teams, comprised of over 140 team members.• Established customer support, billing, and fraud prevention capabilities for the launches of four titles. • Initiated, staffed, and trained game and web quality assurance team.
  • Blizzard Entertainment
    Lead Game Master
    Blizzard Entertainment Jan 2004 - Mar 2006
    Orange County, California Area
    • Architected online support structure and standards for a 450-seat in-game support center from conception to launch for World of Warcraft. • Direct leadership responsibility for a team of 60 support representatives.
  • Electronic Arts (Ea)
    Outsourced Operations Lead
    Electronic Arts (Ea) Feb 2003 - Dec 2003
    Austin, Texas Area
    • Operational responsibility for 250-seat outsourced contact center providing billing, technical, and in-game support for Ultima Online, The Sims Online, Motor City Online, and Earth & Beyond. • Three months on-site as supervisory presence in New Delhi, India.
  • Electronic Arts (Ea)
    Lead Game Master
    Electronic Arts (Ea) Aug 2002 - Feb 2003
    Austin, Texas Area
    • Supervised remote team of 20 support representatives for Ultima Online.
  • Electronic Arts (Ea)
    Senior Game Master
    Electronic Arts (Ea) Feb 2002 - Aug 2002
    Austin, Texas Area
    • Supervised team of eight in-game support specialists for Ultima Online.
  • Electronic Arts (Ea)
    Quality Assurance Tester
    Electronic Arts (Ea) Jul 2001 - Feb 2002
    Austin, Texas Area
    • Authored and executed against test suites for Ultima Online.

Max Whitaker Skills

Product Management Digital Publishing Digital Distribution Monetization Micropayments Leadership Group Leadership Team Leadership Product Development Game Development Software Design Game Design Platform Development Platform Integration Operations Management Customer Service Management Customer Support Fraud Prevention Quality Assurance Game Testing Video Games Gameplay Multiplayer Computer Games Online Gaming Mmo Mmorpg Social Games Casual Games Asana Jira Blue Hornet Perforce Gaming Xbox 360 Ps3

Frequently Asked Questions about Max Whitaker

What company does Max Whitaker work for?

Max Whitaker works for Akorn Media

What is Max Whitaker's role at the current company?

Max Whitaker's current role is Co-Founder & Managing Director at Akorn Media.

What is Max Whitaker's email address?

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What is Max Whitaker's direct phone number?

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What are some of Max Whitaker's interests?

Max Whitaker has interest in Technology, Web Marketing, Business Models, Economics, Assassin's Creed (Series), Neil Patrick Harris, Business, The Old Republic, Finance, Star Wars.

What skills is Max Whitaker known for?

Max Whitaker has skills like Product Management, Digital Publishing, Digital Distribution, Monetization, Micropayments, Leadership, Group Leadership, Team Leadership, Product Development, Game Development, Software Design, Game Design.

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