Christopher M. Email & Phone Number

England, United Kingdom

Operational and strategic leadership of the Global CTO Branch & User Support Services organisation delivering IT infrastructure and applications to 70,000 staff. Regional Head of the Chief Technology Office and End User Services for Europe, Middle East & Africa. Successful management of 80 million annual budgets, 500 internal and 400 external team members spanning 34 countries and 48 cities across the globe.Delivery of major real estate driven IT deployments across London, New York, Singapore, Raleigh, Mumbai, Pune, Wroclaw, Warsaw and China.Financial, audit, risk and incident management of infrastructure across all international branch locations.Delivery of major global product deployments including Windows 7/10, Skype/Zoom/Teams, managed print services, call-center platforms, cognitive agent, automation & end-point monitoring capabilities.Delivery of global IT onboarding, advisory and support for the Board of Directors and Executive Board.Implementation of new support channels including voice contact center, cognitive chat, real-time automation, walk-up tech bars and portal integrated with ServiceNow.Deployment of the banks first native mobile application for IOS & Android providing 24x7 access to digital support channels, real-time notifications and automated quick actions used by >10k staff.Delivery of IT Support integration for the UBS/Credit Suisse Merger & Acquisition

Zurich, Ch

Led IT Infrastructure Deploy & Operate teams across Europe, Middle East & Africa delivering change, problem and incident management across desktop, server, database, network, telephony, storage, and data centre technologies. Managed a 500-person organisation with annual infrastructure spend of 70 million.Effective management of IT infrastructure & applications across the UK, Germany, Spain, Poland, France, Monaco, Ireland, Guernsey, Luxembourg, Russia, Italy, Turkey, Gibraltar, Dubai, Saudi Arabia, Qatar, Sweden, South Africa, Netherlands, and several remotely supported locations in South America.Significant stakeholder management including senior country management (CEO/COO/CIO’s)Strong collaboration with HR / Legal & Compliance partners due to complex Human Capital Management and Cross Border Data Protection laws and regulations across Switzerland and EMEA.Delivered a CIO approved Branch Support strategy, business case and program to deliver standardisation of technology and ITIL operating model best practices across the region.Improved year-on-year infrastructure production stability through risk remediation, inventory management, audit compliance, disaster recovery testing and effective incident, problem and change management.

Zurich, Ch

Organisation management of an 80 person organisation delivering projects for the Switzerland client trading and market data department. Successful project planning, scheduling, status reporting and staffing across 35 projects with an annual budget of 40 million. Top performers during external CMMI process maturity assessments. Delivered enhancements and maintenance to 50+ productive applications hosted across two locations in Switzerland utilising Java, C++, Mainframe, SAP, J2EE, DotNet, Visual Basic, Data-Warehouse, Market Data 3rd Party Technologies, Oracle, SQL-Server and DB2 databases.

Zurich, Ch

Project management, business analysis, software development and application support of various Market Data databases, websites, and software components for the Investment Banking Division – Switzerland.Program Manager and Production Support for a 30+ project/application team delivering a major new Asset Liability Management platform for improved risk controlling and liquidity management. Included the successful implementation of a major Data Warehouse initiative with a 13 million budget. IT Responsibility for CLS (Continuous Linked Settlement) of Foreign Exchange and implementation of a global billing, custody, and FX internet portal. Successful implementation of new infrastructure, test automation strategy and Business Activity Monitoring tools. Project Manager and Production Support for Zurich implementation of a Bloomberg Eurobond Trading system coordinating a 10+ global virtual team.