-Provided administrative support for the sales representative team and engineering Departments.-Provide necessary document to Service Manager Prepare Quotation for Engineer requested Spare parts-Assist administration officer with generating Reports, presentation for meetings and list of supplies that needs to reorder-Work in a customer focused environment.-Creates, edits and types correspondence, reports , invoices, proposals and contracts.-Answering phone calls of the aftersales service hotline and Arranging appointments with engineers for the customers' complaints or requests-Organizes and maintains paper and electronic files, filling systems, reader files and confidential reports and records.-Addressing all the needs and requirements of the department-Comply with ISO 13485:2016 Medical Device Quality Management System, Regulations and Requirements Addressing-Provide efficient response to customer requests regarding aftersales support-Monitor and update the schedule of the engineers

-Answering telephone calls ( Customer and Office)-Scheduling appointments-Provide supporting document to HR Manager as needed-Ensure that all the documents are kept in systematic filing order-Leave Record (Monthly)-Manage the daily attendance software and ensure that employees are using it regularly-Ensure the confidentiality and security of all files and data-Assist the Head of HR, Administration, Grant and Compliance with all office supplies, adminand HR related procurement processes, including collecting quotations, preparingdocumentation, completing the payment process, and receiving the purchased item/services.

-Handling many different types of Intensive Care Patients and medical conditions-Patients Communications-Communication with staff-Medical procedure-Service with a Smile