Handled major and multinational accounts on various export & import terms including FOB, DDU, EXW…. etc.• Solved critical problems related to shipping line, system failure, port operations delay avoiding substantial financial and commercial losses for clients• Developed end-to-end expertise in the value chain of export logistics from booking with carriers and communications with suppliers to delivery of legal documents and issuing invoices• Managed the cycle of operation procedures for sensitive businesses before deadline to maximize safety• Proposed a new structure for deadlines and penalties on trucking processes minimizing delay and saving costs• Develop carrier customer relationships and ensure that service levels within operational responsibilities are being maintained.• Actively work with Cluster / local sales to close new Ocean customer opportunities.• Search with sales for new sales lead to increase the volume of the BIZ.• Provide the Cluster with daily guidance, leadership and overall support on any issues relating to operations, communication, standardizing procedures, systems applications, and executing processes to meet customer needs.• Work towards exceeding productivity targets.• Responsible to meet or exceed Ocean budget.• Responsible for Customer Service excellence / efficiency.