• World Wide Product Owner lead/ Product Manager for Enterprise Personal Computing Configuration Systems Digital Transformation Project• Manage project framework using Business Agility Methodology • Collaborate with 10 geographical market leads on business requirements pertaining to Enterprise Configurations systems and understanding of Direct and Channel business needs• Write business requirement for new features and develop solutions with IT architects • Direct involvement in UX/UI design• Review and sign off Sprint, UAT and MTP test plan with test team• Review defects and root cause analysis• Decision maker for Go/No Go exit criteria for UAT and MTP• Transform inefficient or manual process using robotic automation solution to reduce resource and human errors• Implement robots to assist in system performance monitoring• Analyze business impact and delivered solution for migration of Supply Chain SAP system to S4HANA • Drive Design Thinking sessions with stakeholders to gather business critical requirements and present to Leadership team for support• Continuously drive system design enhancement• Develop Train-The-Trainer program to enable Business Continuity

• Subject Matter Expert for Asia Pacific Commercial PC Direct Sales Business Process and Systems Capabilities• Subject Matter Expert for Asia Pacific Commercial PC Configuration systems for Sales and Partners• Implement design solutions for new PC Configuration systems based on business needs with IT architects• Lead new project launch in Asia countries - run pilot, stakeholders training, on site support, point of escalation for urgent issues or system outage, develop troubleshooting document, initiate stakeholders communication, knowledge transfer to in-country operations team, prioritization of user's feedback with business impact • Drive complex root cause analysis to resolution with multiple systems support teams• Coordinates on schedule delivery of business required system function with business teams and IT teams• Lead high visibility business project which enable growth in business revenue• Lead cross regional project alignment • Review and approve test scripts for execution of UAT and MTP testing• Decision maker to sign off UAT and MTP results

• Communicate quality initiatives and processes to Leadership team• Author articles for Organization newsletter• Initiate multi layered process streamlining• Drive process alignment across organizations • Present project metrics and results to Leadership team• Lead effective continuous improvement projects applying Lean Six Sigma concept• Design workflow for an online system and implement beta testing before launch• Strategize and conduct on site Operations Quality System audits in Asia factories• Facilitate knowledge sharing sessions with manufacturing partners on data mining, problem solving and analytic skills

• Manage a team of 11 employees located in US, Germany, Shanghai and Singapore• Responsible for new product planning cycle• Close collaboration with Engineering, Cost Management, Procurement, Planning, R&D, Material Management and Corporate teams • Lead shipment inventory decision making with stakeholders• Optimize product cost through Cost of Sales initiatives • Develop quality frameworks for new processes/projects • Point of escalation for region supply chain • Accountable for meeting shipping demand to customers• Develop supplier performance scorecard and lead quarterly performance review • Participated in factory relocation process

• Principle auditor for regional factory audits• Orchestrate Quality Systems audits in HP outsourced vendor factories located in Singapore, Malaysia, Thailand, Hong Kong and China(Shanghai, Suzhou, Shenzhen, Zhuhai)• Facilitate line down quality issue resolutions with cross functional teams• Host quality performance review with HP Manufacturing Partners• Initiate knowledge sharing to build up HP Manufacturing Partner’s competency • Design Outgoing Quality Audit plan for HP Printers• Support proto builds, identify production challenges and ensure solution in place for mass production• Advocate systematic problem-solving approach with Engineering teams• Sales volunteer, interact with HP customers in major IT shows

• Responsible for new product customers usability test, analyze and conclude results• Liaise confidential product reliability testing with external test house• Spearhead ‘World’s Fastest Inkjet Printer’ program introduction• Conduct visits and interviews with customers from Asia Pacific countries• Validate test cost, head count and operational supplies consumption• Establish new product Quality Assurance Plan• Management Representative for ISO 9001 certification

• Customize reliability & environmental test plan for new product qualification• Analysis of test results and recommend issue path forward to R&D• Study field data and initiate customers visits in the region• Study customer usage pattern and provide reference to R&D

• Post to Japan Head Office for 12 months On-The-Job training• Process design for new scanner platform• Translate Process document from Japanese to English• Lead new product knowledge transfer from Japan HQ to Singapore factory• Conduct training for Engineers and Quality Assurance team• Support and resolve production issues