Maya Brooke Email & Phone Number

- Conduct intake and assessments to determine program eligibility and provide information about the program to clients- Provide ongoing, housing-focused case management supports to clients including informal counselling, problem-solving around client needs and referrals to community supports- Assist clients in accessing services that can help them to achieve greater self-sufficiency, i.e.: identify document replacement programs, income support programs and medical services

Toronto, Ontario, Canada

• Initiated multiple emergency calls to ensure the health and safety of the residents • Followed – up on case notes and important documentation related to residents’ assessments• Participated in verbal de-escalation and physical interventions in emergent situations • Willing and able to assist other staff as needed to maintain a safe, healing environment for clients• Engaged clients in conversation to determine their specific mental and emotional health• Responsible for a capacity of 250 client • Worked collaboratively with other Dixon Hall staff, departments, and volunteers• Provided a safe and trustworthy environment and encouraged residents’ input• Completed intakes and discharges• Ensured adherence to the organization’s mission, vision, policies, and practices and to the Toronto Shelter Standards• Supported residents’ efforts to attain their goals through advocacy, research, and appropriate referrals• Built rapport, provided support, and advocated for a diverse range of individuals• Perform administrative support duties such as answering calls, collating intake packages, taking referrals, and providing program information to clients, other agencies, and the public• Completed and maintain related records and documentation such as medication records, client files, and logbooks

Toronto, Ontario, Canada

• Assists with normal activities of daily living; recognizing signs and symptoms of health conditions, reporting concerns to nurse and/or physician onsite• Writes clients progress reports• Ensures that client records are maintained• Consistently applies reinforcement to positive, adaptive behavior • Actively and appropriately intervenes when a disruptive conflict situation occurs• Assist in admittance and discharge procedures of clients• Ensure that bedroom and self-harm checks are completed as per program procedures• Educate clients on emergency safety procedures

North York, Ontario, Canada

• Assisted with multiple Social Service-related projects for a diverse range of companies with a particular emphasis on providing support to individuals who face challenges • Provided and received feedback, conflict resolution, problem solving, and managing change• Observed and monitored client interaction and behaviour and provided crisis intervention • Assessed and assisted with addressing client's personal hygiene, medical, financial, and emotional needs and refer them to appropriate community health, housing, and social support services if necessary• Admitted clients and assisted with their integration into the emergency shelter environment by providing a tour of the program, explaining the rules and policies, fire safety procedures, and housing first philosophy