Maya Flores Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

• Delivered 687 courses for new programs to Simmons, Amherst, & Morehouse Universities under 3-month periods
• Provided client support by building product expertise, re-routing escalations, and resolving troubleshoots for 200 requests with a 94% CSAT
• Partnered with internal teams to establish best practices, support 3rd party integrations and migrate course data
• Established new analytics and designed dashboards to reveal project progression & vendor capacity thresholds
• Collaborated with cross-functional teams to introduce the Agile, Scrum methodology into set team meetings

New York City Metropolitan Area

Remote

• Managed strategy for host outreach and Facebook growth initiatives to drive new host applicants and boost conversions by identifying key, target audiences and developing a communication plan

• Invested in my personal growth for a year.
• Traveled to Italy, Austin, TX, and Los Angeles, CA
• Focused on career coaching, a mentorship program and a tech accelerator
• Upskilled with training courses and completed several creative side projects

Brooklyn, New York

• Grew key, diverse populations by 68% by partnering with Deputy CEO to scale programs, optimize digital campaigns and create and execute new strategies for online, personalized customer engagement
• Increased community interest by 112% through research, strategic outreach and partnership development
• Tracked qualitative and quantitative data to identify process issues and build clean, standardized digital packets, and review trends and deliver engaging content, increasing website traffic and boosting click to open.
• Created workflows and project plans to simplify systems and expedite project timelines by 7 months
• Developed new analytics and synthesized findings to provide monthly performance reports to senior executives
• Designed and led presentations featured in national conferences with insights into diversity and inclusion

Brooklyn, New York

• Increased growth of target audiences by 56% through campaign management, process optimizations, integrated marketing, and an ambassador program which became the primary source of referrals for new applicants
• Developed a marketing and communications strategy; evolved copy for social advertisements, email campaigns and SMS notifications with inclusive and multilingual content
• Boosted approval ratings by 22%. Monitored and collected feedback to improve the user experience.
• Preserved data integrity with Operations teams to manage the integration of large data sets between platforms
• Doubled event attendance by 285% by designing specialized events and building brand awareness
• Refined marketing collateral and website with mission-aligned content to increase submissions by 24%

Brooklyn, NY

• Expedited delivery timeline of digital results by 99% after the rollout of a new communication plan
• Led the technical launch and adoption of SchoolMint, an enrollment CRM, to boost productivity by 50%; from selection to its on-boarding, became the software expert for troubleshoots and system updates
• Trained key staff to manage high email volume, resolve issues and deliver on project deadlines using metrics

Brooklyn, New York

• Developed the first community advocates program and increased parent-teacher communication by 30%

Brooklyn

• Managed the recruitment process by creating an engagement plan for key audiences, systemizing operations, planning community events, and strategically developing partnerships with community-based organizations

Tribeca

• Managed enrollment for a teacher training and ESL student program by providing robust client services to all candidates seeking Cambridge Certification in English Language Teaching for Adults and English classes.
• Improved website visibility with search engine optimization while systemizing the admissions and registration process.

Bogota, Colombia

• Created and presented English lesson plans in compliance with specific national achievement goals for 150 ESL middle school students
• Designed exams and assessed grades according to various skill levels

B.A. In Fine Arts, Studio Art, 3.5

Activities and Societies: UT University Honors for Fall of 2005 Velocity Credit Union Scholarship Program Stephen F. Austin Continuing.

Bachelor'S Degree, Intensive Study In Spanish And Fine Arts