Maya K. Email and Phone Number

As Business Development & Reservation Manager at Memoria Tour and Photography, I drove a 30% increase in revenue through strategic promotional offers and upselling techniques. By providing exceptional customer service and addressing reservation inquiries promptly, I enhanced client retention by 20%. I actively sought out and negotiated with tour agents, meticulously reviewing contracts and sealing deals that expanded our business network. My initiatives led to a 25% rise in repeat business and a 30% increase in new client acquisitions, significantly strengthening the company's market position and overall growth.

As Salon Manager at Le 8 Paris Beauty Salon, I implemented initiatives that drove a 20% increase in revenue and significantly boosted client retention. My bold moves included introducing tailored loyalty programs and promotions, as well as negotiating with vendors to optimize pricing and inventory management. I conducted regular performance evaluations, set motivating sales targets for staff, and implemented cost-saving measures to maximize profitability. By providing exceptional customer service and continuously updating industry knowledge, I introduced innovative ideas to the salon's offerings. Additionally, I organized promotions, optimized resource allocation, and provided staff coaching and mentoring, which collectively enhanced overall performance, facility cleanliness, and sales growth.

As Salon Manager at Magalie's House of Queens, I boosted beauty product sales with personalized recommendations and developed effective marketing strategies to attract and retain clients. My focus on innovation and continuous improvement drove significant business growth and client satisfaction.

Managed medical supplies inventory to maintain adequate stock levels and minimize waste. Increased patient retention through proactive follow-up calls after appointments. Reduced wait times by effectively managing patient flow and resource allocation. Documented clinic activities and updated medical records. Scheduled patient appointments and handled rescheduling due to provider availability.

Marketed and acquired new clients while cross-selling to existing clients. Developed strong relationships with underwriters and claim officers. Renewed or amended existing policies as needed. Gathered information from clients to understand their insurance needs and risk profiles. Assisted clients with claims on their policies.

As a Senior Airport Services Agent, I closely monitored gate activities to address potential delays, trained new agents to enhance team performance, and resolved customer complaints professionally. I provided high-level passenger assistance at gate areas, check-in, and transfer desks, ensuring smooth operations and exceptional customer service through active listening and effective interpersonal skills.