Maya Mansor Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Conduct comprehensive policy and process training sessions for new hires and experienced moderators, QA, and QA SMEs.- Develop and execute intervention plans to enhance the operational efficiency and effectiveness of the AUNZ moderation team based on Training Needs Analysis- Collaborate with the APAC Training team to plan and execute market-level initiatives aimed at improving APAC/Global performance metrics.- Design and deliver soft skills-related training sessions to the Trust & Safety team, focusing on areas such as communication, conflict resolution, and customer service.- Evaluate training effectiveness and continuously refine training materials and methods to ensure relevance and impact.- Provide mentorship and support to team members to foster a culture of continuous learning and development.- Stay updated on industry trends, best practices, and regulatory requirements related to Trust & Safety operations.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Design and develop training materials, including presentations, guides, and monthly assessments, to effectively communicate policies updates and procedures- Conduct training sessions, workshops, and seminars to educate employees and stakeholders on policy-related matters- Monitor policy compliance and identify areas for improvement or additional training needs- Assess the effectiveness of training programs through evaluations, feedback, and performance metrics- Collaborate with cross-functional teams to develop new policies or update existing ones, ensuring clarity, relevance, and alignment with organizational goals

- Promote cultural initiatives and activities through effective communication, including presentations, workshops, and team meetings- Collaborate with the Organizational Culture Team to develop and implement programs and initiatives that enhance employee engagement and satisfaction- Support the implementation of cultural change initiatives and strategies in alignment with the company's vision and goals- Conduct workshops and training sessions to raise awareness and educate employees on cultural topics and behaviors

- Respond to escalated user inquiries with high quality, accuracy, and speed, and collaborate with various teams, serving as the ultimate user escalation point.- Identify and report patterns, propose solutions, and drive implementations to avoid recurring problems.- Perform preliminary triaging and fact-finding for new projects or SOP updates.- Provide onboarding and refresher training for new hires and existing team members in India, Kuala Lumpur, and Dublin

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Highlight revenue growth opportunities and maximize value, contact high growth supply partners- Contact new or prospective supply partners to encourage them to complete their online registrations.- Encourage participation in the programme by organizing focused project sprints- Communicate effectively with partners using a variety of communication methods such as phone, email, messaging, and webinars.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Provide excellent customer service and manage our customers' (guests' and partners') needs through our communication channels (phone, email, and live chat).- Handle a high volume of client and customer inquiries professionally- Accountable for meeting individual and team goals (KPIs)- Understand and deliver business strategies, as well as improve customer service through self-service implementation- Take ownership of customer issues and concerns, such as operational issues, pricing / invoice questions, and so on

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Bachelor Of Arts - Ba, English Language Studies

Foundation Degree, Teaching English As A Second Or Foreign Language/Esl Language Instructor