Maya Patterson Email and Phone Number

Responsible for the review and entry of assigned domestic and international customer orders ensuring all information is complete including delivery date, pricing, shipping method, and payment terms and verifies all associated paperwork has been collected and correct.Acts as primary liaison between Inolex and customer advocating for successful results.Participates in the NCR complaint process, recording details of customer complaints when appropriate and assisting with determination of root cause and corrective action.Collaborates with operations, striving for best shipping practices and correct on-time shipments.Assists Finance with customer collections and resolves outstanding issues as appropriate.Coordinates with finance the creation of new customers and financial processes of prepayment, refunds, and credits.

Coordinates sample request fulfillment according to established processes and in line with KPI targetsIssues quarterly KPI report to Senior Leadership teamIdentifies and implements system improvements and create approved SOPs for global sample centersManages US inbound leads requests across multiple leads channels (e.g. CRM, email)Vet potential new customers against established criteria and assigned segmentation to new prospective customersLead departmental projectsResponsible for inventory management including ordering and invoicing

Oversees daily operation of the INOLEX’s central sample centerCoordinates sample request fulfillment according to established processes and in line with KPI targetsManages inventory of samples and sample center suppliesResponsible for getting sample room set up to be fully functional and operationalCreated procedures to ear the title of “best in class” when concerning sampling

Communicating with customers over the phone to help them get back on track with their monthly loan paymentsActively find new ways to assist by listening to customers, understanding their needs, and recommending the best payment solution for themHandling different tasks including, taking loan payments over the phone, working out of 3 main computer systems, answering inbound and outbound telephone calls through an automatic dialer system

Daily inventory management and reporting of any discrepancies in supply stock or truck shipments.Distribution of supplies and materials.Conduct daily shift inspections and complete daily end-of-shift reportsDaily cleaning and sanitizing of medical equipment.

Overseeing merchandise receiving and executing past season transfers of merchandise to other stores.Overseeing stockroom maintenance and proper organization.Responsible for proper product placement as it aligns with sales, flow of traffic, and as it correlates with current season theme of the store.Recruitment and training of new hires for the store and my specific team.Perform standard leadership tasks such as leading a shift, proper zoning for associates and providing sales goals based on forecasts to associates.Creating and implementing plan to meet daily sales goals

Provide overall customer service and customer satisfaction.Cash handling and safe control.Basic shift management, positioning of employees, and leading a crew of fifteen plus people.Recruitment, onboarding, scheduling, training, and administering performance appraisals for store.Manage labor control.Organized events held for the community such as McFamilyNight in which a craft or activity is done with children.