Claims ManagerIberia (Spain, Portugal) and MEDI (Italy, Greece and Cyprus)

Senior Team ManagerBelgium Express Claims TeamNetherlands Express Claims TeamBenelux and Nordics Payments Team

● Managed and developеd of a team of high-performing professionals overseeing Personal Insurance Express claims (Personal Accident and Car Hire Insurance policies) across UK and Ireland● Personal Insurance Point of Contact for the Sofia Center of Excellence● Personal Insurance LoB Hub Lead (a team of 12-14 adjusters across 8 countries)● Participated and contributed to several international projects – Training for International, Voice of the Customer Program implementation across several countries in Europe and othersAchievements:Developed a team of flexible and committed professionals who not only routinely exceeded KPIs but also contributed to several key projects outside of their responsibilities, with their impact being significant and largely recognizedTeams and adjusters upskilling – co-organized several medical trainings for all Personal Accident & Travel adjusters in the center Two successfully completed automation projects with significant benefit (team)Personal Insurance Spotlight Special Mention Award for exceptional quality results (team)

● managed a team of 14 adjusters that oversaw Personal Insurance Express claims (Personal Accident and Car Hire Insurance policies) across UK and Ireland● managed claims portfolios and performed analysis of performing metrics (KPIs)● performed weekly/monthly business reviews and provided reports on a country/group level● built robust professional relationships and strong profile with country stakeholders, management, adjusters and peers to drive efficiency and new processes/products transfers to the AIG Centre of Excellence in SofiaAchievements:Personal Insurance Spotlight Award (Q42018, team)European Claims Excellence Award (Q12019, team)Recognition award (04/2019, personal)Contributed to new business securing through the team’s exceptional performance resultsTook part in AIG Senior Leadership Academy (Sept 2018-Dec 2018)

● business processes migration from EU countries; building a team of professionals with different focus● managing assigned portfolios, analysis of performing metrics (KPIs) and reporting on a group level● optimization of processes and identification of opportunities for new business transfers to the AIG CoE in Sofia● employees development and motivation

● supervision over the whole loan portfolio and analysis of its performing metrics● project- and process management, incl. development of the branch network● group reporting, internal audit and fraud prevention● trained, motivated and developed a team of loan administration professionals

● management accounting and financial control over the Bank’s Trial Balance, Opex, Capex● intercompany reconciliation of accounts in the General ledger● embedding of new accounting policies and procedures

● Bank tenders in compliance with the Bank's internal procedures● review of all insurance policies, contracted by the Bank● control over expenses of the Bank’s business units for external financial services

● cross sale of new products and service opportunities to clients● maintenance of clients’ accounts and review of transaction documentation● member of the credit committee, responsible for a portfolio of consumer- and energy efficiency loans, overdrafts, credit cards, etc.

● negotiation of charity events and exchange visits with NGOs, the U.S. Embassy and other granters● written and oral translations from and into English● responsible for the Foundation’s daily correspondence with the Bulgarian authorities, foreign missions, local and foreign NGOs

● administrative support to the senior management, incl. handling phone calls, responding to e-mails, arranging meetings and setting appointments● info processing with focus on privatization activities in Bulgaria● maintenance of the company’s web page and translation of written materials