Maya E. Email & Phone Number

Lebanon

o Providing analysis to customers’ financial conditions and ensuring all information received is accurate and comprehensiveo Examining and evaluating risks taking into consideration customers’ situations and the dynamics surrounding themo Responding to customers’ needs and advising them of their credit limits o Proposing control measures to ensure appropriate risk management especially related to thresholds and bad debts scoringo Managing post-paid customers’ threshold consumption and outbound roaming activitieso Providing daily and monthly reports and escalating anomalies and/or red flag indicators o Handling complex customers’ complaints and coordinating with different stakeholders to ensure customers’ needs are meto Proposing process improvements and efficiencies aiming to continuously improve customers’ experience

Lebanon

o Exceeding sales targets and ensuring outstanding quality of service o Reaching out to existing or potential customers and providing them with information on products and services o Providing excellent customer services and responding to the customer’s needs and concerns o Addressing customers’ complaints and working on solutions and alternatives to ensure customers’ satisfaction o Enter and update clients’ data and maintain records of key information